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Nortel Networks 6.1 manual Time available for customized greetings

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Time available for customized greetings

You have a total of 96 seconds of recording time to allocate to all greetings. If you begin by recording a 15-second company greeting, there are

81seconds available for the remaining greetings (96-15=81). The maximum length of a single recording is 32 seconds. If you exceed the maximum time for a single recording, an error message, accompanied by a tone, is given.

A greeting that is turned off is not erased. The time used by the greeting does not return to the 96-second time pool.

User-recorded greetings are stored on the feature card. The recordings are erased when the card is replaced. If the same card is removed then reinserted, the recordings are preserved. You must re-record all user- recorded greetings when upgrading to a new feature card.

Systemgreetingsarepermanentandcanneverbeerased.

FLASH memory degrades slightly each time a message is recorded. Typically, messages can be erased and written thousands of times. However, care must be taken to plan out what messages are to be recorded andhow often they are to be changed in order to reduce the number of re- recordings made over a long period of time. A warning is given when the card has degraded significantly. Contact your Customer Service Representative when this warning occurs.

The pre-recorded system messages do not use any portion of the 96 seconds of total recording time. They cannot be erased, but they can be turned off or replaced with a user-recorded substitute.

P0603544 02

Compact ICS 6.1 System Coordinator Guide

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Nortel Networks 6.1 manual Time available for customized greetings

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Auto Attendant Making callsTransferring calls Handling many calls at onceCommunicating in the office Forwarding your callsCustomizing your telephone Tracking your incoming callsProgramming Hunt Groups User PreferencesTelephone features Using the Hospitality featuresIsdn Using System featuresXii / Table of Contents General System features TroubleshootingCommon feature displays Index Xiv / Table of Contents Understanding programming Using this guideBefore you start Using Buttons What you’ll need to do programmingBusiness Series Terminal T7316 Business Series Terminal T7316E Business Series Terminal buttonss Display buttons Usingthe buttons under the displayAttd set Programming overlayBusiness Series Terminal with overlay Placing the programming overlay on M-series terminals Series terminals overlayMap for working in programming Programming map Programming map Password FeatureStarting and ending a session Programming mapEnding a session Display digitsYEnd of session 1200pm Press Feature Entering letters and numbers using the dialpadChanging the time and date on the display Hour Hour01Minutes00 MinutesBegin the programming session Adding or changing a system speed dialChoose a speed dial code Add or change the telephone numberSelect a line for the speed dial code Choose what shows up on the display Program a name for a speed dialDisplay digitsN NameSys Spd DiName Changing the name of a telephoneNameS NameSAVINGS BAChange the name of a telephone Change the name of a line Changing the name of a lineNameLOCAL Making changes to Call Forward No Answer2525 CapabilitiesˆForward delay3 Forward delay4Fwd no answerˆ Fwd toNoneFwd on busy Making changes to Call Forward on BusyMaking Changes to Do Not Disturb on Busy ¤‹ﬂ›¤ﬂ‹››Frequently used programming operations To end What would you like to do next? Answering calls Answering incoming calls with Hunt GroupsAnswering an incoming call Line buttons What line indicators meanRings you may hear FlashrateindicatorsforT7316eandKIMiconsAnswering calls at a prime telephone Sorting calls by distinctive ring patternsDisplays Expanding telephone button capacityDND from DND transfer DRT Line001 Line001 callback Line001 to prime Line002Line052Customizing your CAP module Using a CAP moduleIndicator is on when the telephone has Using a KIM as a central answer positionIndicator is off when a telephone has Monitoring telephones with the CAP moduleNorstar T7316E telephone with added KIM Unplug and replug the T7316E line cable Cold starting the KIMAt this point, do one of the following KIM single-module cold startKIM multi-module cold start Customizing your KIM moduleEKIM button programming for CAP Terminals&Sets displaysHearing aid compatibility Release buttonMonitoring telephones from the CAP You do, you disconnect the call. Use InsteadViewing information about a call on the display Using Call Information for a particular callDisplaying Call Information before or after answering Displaying Call Information for a call on holdPress Display shows ˆSelect a call Changing what information is shown first about a call Answering any ringing telephone using Directed Pickup Picking up a call ringing at another telephonePress Group Pickup cannot be used to retrieve a camped call Changing a pickup group for a set Already joinedPickup denied Pickup Answering a call using Trunk AnswerAnswer DNs and Answer keys Creating a Conference Call Disconnecting one partyOn hold Independently holding two callsPut on hold Press You can re-establish the conference Take one call off holdRemoving yourself from a conference Splitting a conferenceParties only Conf. on holdListening to a call as a group Canceling Group ListeningLine001 Press held lineAnswering calls without lifting the handset Using handsfree/muteMuting handsfree Making calls without lifting the handsetChanging a regular call to handsfree Changing a handsfree to a regular callOn models with separate handsfree and mute buttons Using handsfreeHandsfreeNone Changing handsfree for a telephoneHandsfreeAuto HandsfreeStdChanging handsfree answerback for a telephone Button.¤‹ﬂ›ﬂ¤ﬂﬂ‹››Turning Privacy on or off for a call Creating a conference by releasing privacyMaking a call private Checking call length using Call Duration Timer By pressingOr how long you have been on your present call 72 / Answering calls Making calls Busy95551234 Cant ring again Do not disturb CallingExpensive route Hidden number Line denied Line001 Restricted callLine pools Choosing a line using a line buttonRing Again? Select a linePress Enter a line pool access code Using a line pool to make a callUsing Automatic Dial Using Standard DialChanging how you dial your calls Making calls from an Isdn terminalUsing Pre-dial When the internal number you have called is busyGiving a telephone the ability to make priority calls Making a priority callCall blocked Please waitCanceling Ring Again Using Ring AgainPress To cancel a Ring Again request Turning on Ring AgainYES no Exit Cant ring again Ring Again?82 / Making calls System Answer Auto AttendantCCR groups Custom Call Routing CCRCustomizing System Answer and CCR Direct extension dialingSystem Answer Press Change or Turning System Answer on or offBasic password the default passwords are Turning CCR on or offChoosing the attendant telephone CCR Changing the language for System AnswerSetting ring delay before System Answer takes a call Press ≠, ‘, and ≠Press ‘twice. The display shows System Answer… Assigned , Unassgnd Adding/removing telephones from CCR groupsUsing customized greetings for System Answer and CCR Using the pre-recorded greetingsCCR, Bus. closed CCR, Bus. openTime available for customized greetings Want to record your own greeting User Mode UserAuto Attendant Programming or changing CCR destinations Time savers for making calls Storing a number on a memory button for AutodialPress To program an external number or Quit Bksp Using intercom as the line for AutodialPreventing a telephone from using Last Number Redial Using Last Number RedialProgram and Hold Program and OKNo last number Using Speed DialChanging and adding System Speed Dials Adding or changing a User Speed DialEnter digits You are finished, press Preventing a telephone from using Saved Number Redial Using Saved Number RedialSaving a number Dialing a saved numberHidden number No number saved Handling many calls at once Using HoldListening on hold You can temporarily suspend a call by pressingUsing Call Queuing Holding a call exclusivelyOn hold ‹ﬁtelephone Using system-wide call appearance SwcaIncoming calls Outgoing calls Swca indicators, call status states auto assignNo free call keys When you are ready to complete the transfer, press Or Join Using the transfer featureTransferring calls Transferring a callCanceling a transfer Transferring external callsOr Cancl No reply 2122Invalid number Line001 hung up Line00121Transfer denied Using Camp-onTransfer to2 Camp maxRetrieving a parked call Parking a callUsing Call Park Using Callback 118 / Transferring calls Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to with NorstarChanging the delay before a call is forwarded Changing the automatic Call Forward settingsOverriding Call Forward Changing Forward no answerDND on Busy Forward on busyForward denied Call Forward and Voice MailLine Redirection Turning on Line RedirectionAll the lines on your telephone light up before pressing You can turn the redirect calls feature on and off Canceling Line RedirectionAllowing a telephone to redirect calls Press Select the lines you no longer want to be redirectedDisplays while redirecting lines Turning the redirect ring for a telephone on or offDisplays while canceling redirection Using Line Redirection How Line Redirection is different from Call ForwardTo process 128 / Forwarding your calls Communicating in the office PagingMaking a page announcement Creating page zones Activating and deactivating the ability toTip Using Page with external paging equipment Sending messages using the displaySending a message To. The display shows Message for youCanceling a message you have sent Viewing your messagesReplying to a message Removing items from your message list Cancel deniedViewing messages you sent ClearedLINENAMP0603544 Compact ICS 6.1 System Coordinator Guide Answering a Voice Call without touching your telephone Using Voice CallVoice call Canceling Voice Call DenyDial voice call Microphone muted138 / Communicating in the office Tracking your incoming calls Using Call LogCall Log options Logging a call manuallyPress Or Next to change the option Viewing your Call Log Deleting old log items autobumpingViewing a Call Log item Erasing log itemsCreating a password to your Call Log Making a callusing Call LogChanging your Call Log password Password1Unknown name 49/1234567890123 1Unknown numberCalls bumped Hold or release Use Setname Jan 900a Line001 ¯27Using Voice mail 146 / Tracking your incoming calls Feature name Finding out what a button does using Button InquiryCustomizing your telephone 123456789012345Changing the language on the display You cannot program Onto a Memory buttonEnglish Press French Press Spanish Press Programming a feature code onto a memory button Programming feature buttonsPress Press the feature button Or OK to erase the button Feature code Feature movedEnter code Labeling your set ‘‘Finding out what a button does using Button Inquiry’’ onApplying button labelling Business Series TerminalsNorstar button caps Identifying the telephonesUnlabeled, clear button caps Pre-printed, colored button caps in green or grayT7316E Business Series Terminal button defaults T7316E BST upper buttons Square templateT7316E BST lower buttons Square template T7316E BST upper buttons PBX template T7316E BST upper buttons Hybrid templateT7316E BST lower buttons PBX and Centrex T7316 BST upper buttons T7316 Business Series Terminal button defaultsSet221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd T7316 BST lower buttonsM7310 lower button assignments M7310 telephone button defaults01∂ 01Line1 02† 02ø 07 µ CallFwd 05πM7310 dual memory buttons M7100 and T7100 telephone button defaultsTip The default Page button activates General Page option M7208 telephone button defaultsHybrid M7324N memory key assignments SquareRules of default button assignment Default button assignmentsMoving line buttons Changing the type of ring Adjusting the Ring volumeOr calls indication Restoring the messages and calls indication164 / Customizing your telephone Enter the Basic password the default passwords is Using User PreferencesUser Preferences Press ‘to move through all the telephones on the systemDisplay buttons used in button programming Changing button programmingChanging a User Speed Dial Changing how calls are dialed Changing Call Log optionsChanging the language used on the display Making the display lighter or darkerB01L06Line 10+24 buttonsB02#Reply Msg CodeF#65170 / User Preferences Programming Hunt Groups Adding or removing members from a group At Hunt groups, press ≠. The display shows Show group Group Press To exit or ‘to continue programming174 / Programming Hunt Groups Setting the distribution mode Programming busy line setting Setting the hunt delayProgrammingthe overflow set Programming the queue time-outSetting the name Allowing/disallowing an auxiliary ringerRinger Assigninga distinctive ring pattern to a Hunt GroupUsing Silent Monitor Other Join Exit Other Leave Exit Feature notes DN IdleNeed I/C key Programming Hunt Groups 184 / Programming Hunt Groups Hospitality passwords Using the Hospitality featuresPress ADMIN. The display shows Desk pswdCond pswd Room/desk informationPress ‘until the display shows Hospitality There are two aspects to programming room informationService times Programming room informationPress ≠ . Show set displays Setting dialing filters by room state Using the room/set programmingAt the Hospitality heading, press ≠until Service time Press To exitUsing the room set Setting the room conditionUsing the admin set To indicate Set to srv doneTerminals&Sets¤‹ﬂ›ﬂ Programming the alarm featurePress ‘. Attn duration 15 displays Press ‘. Time format12 hr displaysUsing the Administration set to control alarms Canceling an alarm Using the alarmEnter time HhmmTurning off an alarm 194 / Using the Hospitality features Telephone features Installing Business Series TerminalsInstalling the Business Series Terminal connections Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wallMounting a Business Series Terminal using the stand Installing a Norstar telephone Installing Norstar telephonesMounting a Norstar telephone on the wall Moving telephones Naming a telephone or a lineCanceling Do Not Disturb Refusing to answer a callStopping calls Allow callsUsing Background Music Turning Background Music offHave it attached to your ICS Some telephones, you use Flash instead of handsfree/mute ˚‡› ˚‡ﬁ˚‚⁄ Telephone features Conference ˚‡· ˚‡⁄˚ﬂ¤ ˚¤ Cancel ˚£¤ ˚ﬂ·˚ﬂ‡ ˚‡¤ Using a data communication device with the I-ATA˚‚‚ Device. Enter ˚ To turn the tones back onUsing the I-ATA with modems and fax machines Troubleshooting for the device attached toMight be with the data communication device 210 / Telephone features Isdn Isdn BRI features Line access from an Isdn terminalNetwork Name Display for BRI When activated Allows you to block the outgoing name Service provider featuresName and number blocking for BRI Call ForwardAutomatic Call Back Calling the number your calls are forwarded toAutomatic Recall Mcid profileIsdn BRI terminals Network Call Diversion profileMcid prompts Isdn applications Leased line backup Internet and database accessLAN to LAN bridging 218 / Isdn Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ringTurning Services on and off Press ‘twice. Services displays Turning Services on and off using feature codesPress ≠. Ringing Service displays Press ≠and use Change to set the Service to ManualTo turn off a Service To turn on a ServiceSched Restrn No services onSched Ringing Sched Routing224 / Using System features Using a Basic password Using passwordsGive ProgrammingClearing a Call Log password Changing passwordsSilent Monitor password Hospitality passwordsDesk pswd Cond pswdDirect-dial Using special telephonesChanging the direct-dial telephone assignments Press ≠at Terminals&SetsHotline You can set up a telephone as a hotlineBypassing a Hotline Making a telephone a hotline telephoneSM Supervisor Control telephonePress ≠ at Terminals&Sets Intrnl , or ExtrnlChanging Set Lock programming for a telephone Using Set lockUsing an auxiliary ringer Turning the auxiliary ringer for a telephone on or offFull Using Host System dialing signals Preventing a telephone from using LinkLink Long Tones PauseWhile on a call, press Sounds for as long as you hold down the buttonLong Tones Run/StopUsing tone dialing for a call Wait for Dial ToneInvalid code Controlling access to your Norstar system Using your Norstar system from an external locationDirect inward system access Disa Class of Service COSMaintaining security Tones Accessing Norstar remotely over the public networkChanging your Class of Service Using Class of Service COS passwordsInvalid Password 242 / Using System features Disconnect supervision General System featuresHunt Groups Internal numbersTarget line Line assignmentM7100 and T7100 telephones Overflow call routingMemory buttons One-line displaySubstitutes for display buttons Volume bar Prime linePrivate lines 248 / General System features Using the alarm telephone TroubleshootingTesting the telephone Reporting and recording alarm codesTesting the telephone buttons Testing the telephone displayTesting the speaker in the telephone handset Handset testTesting the telephone headset Testing the telephone speakerTesting the power supply to a telephone 252 / Troubleshooting You may see the following displays when you use a feature Common feature displays1234567890123 3921Pick up receiver Call 21?Release a call Use line pool? PriorityNo free lines No line selected Use21 Incoming only Index SymbolsËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp ATA feature code 204 Cant ring again 74, 81 Cancel ATA feature code 204 Call tracedWays to make a 73 Call 221? Camp denied 115 Camp max 114 Camp to 115 Camped 115 CampedCAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators Line 001 waiting KIMMaintaining security 238 Make calls first 255 making calls No line selected 254 Not allowed Not available 215Positioning on the set 22 Override Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Swca ShowÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View T7316 Backup programming overlaysHeading Show Back Next Heading Show