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Nortel Networks 6.1 manual 146 / Tracking your incoming calls

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146 / Tracking your incoming calls

Compact ICS 6.1 System Coordinator Guide

P0603544 02

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Nortel Networks 6.1 manual 146 / Tracking your incoming calls

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Making calls Auto AttendantHandling many calls at once Transferring callsForwarding your calls Communicating in the officeTracking your incoming calls Customizing your telephoneUser Preferences Programming Hunt GroupsUsing the Hospitality features Telephone featuresUsing System features IsdnXii / Table of Contents Common feature displays Index General System featuresTroubleshooting Xiv / Table of Contents Using this guide Understanding programmingBefore you start Business Series Terminal T7316 Using ButtonsWhat you’ll need to do programming Business Series Terminal T7316E Business Series Terminal buttonss Usingthe buttons under the display Display buttonsProgramming overlay Attd setBusiness Series Terminal with overlay Series terminals overlay Placing the programming overlay on M-series terminalsMap for working in programming Programming map Programming map Starting and ending a session FeaturePassword Programming mapEnd of session Ending a sessionDisplay digitsY Changing the time and date on the display 1200pm Press FeatureEntering letters and numbers using the dialpad Minutes00 Hour01Hour MinutesAdding or changing a system speed dial Begin the programming sessionSelect a line for the speed dial code Choose a speed dial codeAdd or change the telephone number Display digitsN Program a name for a speed dialChoose what shows up on the display NameSys Spd DiNameS Changing the name of a telephoneName NameSAVINGS BAChange the name of a telephone Changing the name of a line Change the name of a line2525 Making changes to Call Forward No AnswerNameLOCAL CapabilitiesˆFwd no answerˆ Forward delay4Forward delay3 Fwd toNoneMaking changes to Call Forward on Busy Fwd on busy¤‹ﬂ›¤ﬂ‹›› Making Changes to Do Not Disturb on BusyFrequently used programming operations To end What would you like to do next? Answering an incoming call Answering callsAnswering incoming calls with Hunt Groups What line indicators mean Line buttonsFlashrateindicatorsforT7316eandKIMicons Rings you may hearSorting calls by distinctive ring patterns Answering calls at a prime telephoneDND from DND transfer DRT Line001 Line001 callback Expanding telephone button capacityDisplays Line001 to prime Line002Line052Using a CAP module Customizing your CAP moduleIndicator is off when a telephone has Using a KIM as a central answer positionIndicator is on when the telephone has Monitoring telephones with the CAP moduleNorstar T7316E telephone with added KIM At this point, do one of the following Cold starting the KIMUnplug and replug the T7316E line cable KIM single-module cold startEKIM button programming for CAP Customizing your KIM moduleKIM multi-module cold start Terminals&Sets displaysMonitoring telephones from the CAP Release buttonHearing aid compatibility You do, you disconnect the call. Use InsteadUsing Call Information for a particular call Viewing information about a call on the displayPress Display shows ˆSelect a call Displaying Call Information before or after answeringDisplaying Call Information for a call on hold Changing what information is shown first about a call Press Group Pickup cannot be used to retrieve a camped call Answering any ringing telephone using Directed PickupPicking up a call ringing at another telephone Pickup denied Changing a pickup group for a setAlready joined Answering a call using Trunk Answer PickupAnswer DNs and Answer keys Disconnecting one party Creating a Conference CallPut on hold Press Independently holding two callsOn hold You can re-establish the conference Take one call off holdParties only Splitting a conferenceRemoving yourself from a conference Conf. on holdLine001 Canceling Group ListeningListening to a call as a group Press held lineUsing handsfree/mute Answering calls without lifting the handsetChanging a regular call to handsfree Making calls without lifting the handsetMuting handsfree Changing a handsfree to a regular callUsing handsfree On models with separate handsfree and mute buttonsHandsfreeAuto Changing handsfree for a telephoneHandsfreeNone HandsfreeStdButton.¤‹ﬂ›ﬂ¤ﬂﬂ‹›› Changing handsfree answerback for a telephoneMaking a call private Turning Privacy on or off for a callCreating a conference by releasing privacy Or how long you have been on your present call Checking call length using Call Duration TimerBy pressing 72 / Answering calls 95551234 Making callsBusy Expensive route Hidden number Line denied Line001 CallingCant ring again Do not disturb Restricted callRing Again? Choosing a line using a line buttonLine pools Select a lineUsing a line pool to make a call Press Enter a line pool access codeChanging how you dial your calls Using Standard DialUsing Automatic Dial Making calls from an Isdn terminalWhen the internal number you have called is busy Using Pre-dialCall blocked Making a priority callGiving a telephone the ability to make priority calls Please waitPress To cancel a Ring Again request Using Ring AgainCanceling Ring Again Turning on Ring AgainCant ring again Ring Again? YES no Exit82 / Making calls Auto Attendant System AnswerCustom Call Routing CCR CCR groupsDirect extension dialing Customizing System Answer and CCRTurning System Answer on or off System Answer Press Change orChoosing the attendant telephone Basic password the default passwords areTurning CCR on or off Changing the language for System Answer CCRPress ‘twice. The display shows System Answer… Setting ring delay before System Answer takes a callPress ≠, ‘, and ≠ Adding/removing telephones from CCR groups Assigned , UnassgndUsing the pre-recorded greetings Using customized greetings for System Answer and CCRCCR, Bus. open CCR, Bus. closedTime available for customized greetings Mode User Want to record your own greeting UserAuto Attendant Programming or changing CCR destinations Press To program an external number or Time savers for making callsStoring a number on a memory button for Autodial Using intercom as the line for Autodial Quit BkspProgram and Hold Using Last Number RedialPreventing a telephone from using Last Number Redial Program and OKUsing Speed Dial No last numberEnter digits Changing and adding System Speed DialsAdding or changing a User Speed Dial You are finished, press Saving a number Using Saved Number RedialPreventing a telephone from using Saved Number Redial Dialing a saved numberHidden number No number saved Listening on hold Using HoldHandling many calls at once You can temporarily suspend a call by pressingOn hold Using Call QueuingHolding a call exclusively Using system-wide call appearance Swca ‹ﬁtelephoneIncoming calls Swca indicators, call status states auto assign Outgoing callsNo free call keys Transferring calls Using the transfer featureWhen you are ready to complete the transfer, press Or Join Transferring a callOr Cancl Canceling a transferTransferring external calls Invalid number 2122No reply Line001 hung up Line00121Transfer to2 Using Camp-onTransfer denied Camp maxParking a call Retrieving a parked callUsing Call Park Using Callback 118 / Transferring calls Forwarding your calls Canceling Call ForwardUsing Call Forward at your telephone Forwarding your calls to with NorstarOverriding Call Forward Changing the automatic Call Forward settingsChanging the delay before a call is forwarded Changing Forward no answerForward on busy DND on BusyCall Forward and Voice Mail Forward deniedAll the lines on your telephone light up before pressing Line RedirectionTurning on Line Redirection Allowing a telephone to redirect calls Canceling Line RedirectionYou can turn the redirect calls feature on and off Press Select the lines you no longer want to be redirectedTurning the redirect ring for a telephone on or off Displays while redirecting linesDisplays while canceling redirection To process Using Line RedirectionHow Line Redirection is different from Call Forward 128 / Forwarding your calls Making a page announcement Communicating in the officePaging Activating and deactivating the ability to Creating page zonesTip Sending a message Sending messages using the displayUsing Page with external paging equipment To. The display shows Message for youReplying to a message Canceling a message you have sentViewing your messages Viewing messages you sent Cancel deniedRemoving items from your message list ClearedLINENAMP0603544 Compact ICS 6.1 System Coordinator Guide Using Voice Call Answering a Voice Call without touching your telephoneDial voice call Canceling Voice Call DenyVoice call Microphone muted138 / Communicating in the office Using Call Log Tracking your incoming callsPress Or Next to change the option Call Log optionsLogging a call manually Viewing a Call Log item Deleting old log items autobumpingViewing your Call Log Erasing log itemsMaking a callusing Call Log Creating a password to your Call Log1Unknown name Changing your Call Log passwordPassword Calls bumped Hold or release Use Setname Jan 900a 1Unknown number49/1234567890123 Line001 ¯27Using Voice mail 146 / Tracking your incoming calls Customizing your telephone Finding out what a button does using Button InquiryFeature name 123456789012345English Press French Press Spanish Press Changing the language on the displayYou cannot program Onto a Memory button Press Press the feature button Or OK to erase the button Programming a feature code onto a memory buttonProgramming feature buttons Enter code Feature codeFeature moved Applying button labelling ‘‘Finding out what a button does using Button Inquiry’’ onLabeling your set Business Series TerminalsUnlabeled, clear button caps Identifying the telephonesNorstar button caps Pre-printed, colored button caps in green or grayT7316E BST lower buttons Square template T7316E Business Series Terminal button defaultsT7316E BST upper buttons Square template T7316E BST lower buttons PBX and Centrex T7316E BST upper buttons PBX templateT7316E BST upper buttons Hybrid template T7316 Business Series Terminal button defaults T7316 BST upper buttonsT7316 BST lower buttons Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd01∂ 01Line1 02† 02ø 07 µ CallFwd M7310 telephone button defaultsM7310 lower button assignments 05πM7100 and T7100 telephone button defaults M7310 dual memory buttonsM7208 telephone button defaults Tip The default Page button activates General Page optionM7324N memory key assignments Square HybridDefault button assignments Rules of default button assignmentMoving line buttons Or calls indication Adjusting the Ring volumeChanging the type of ring Restoring the messages and calls indication164 / Customizing your telephone User Preferences Using User PreferencesEnter the Basic password the default passwords is Press ‘to move through all the telephones on the systemChanging button programming Display buttons used in button programmingChanging a User Speed Dial Changing the language used on the display Changing Call Log optionsChanging how calls are dialed Making the display lighter or darkerB02#Reply Msg 10+24 buttonsB01L06Line CodeF#65170 / User Preferences Programming Hunt Groups Adding or removing members from a group Group Press To exit or ‘to continue programming At Hunt groups, press ≠. The display shows Show group174 / Programming Hunt Groups Setting the distribution mode Setting the hunt delay Programming busy line settingProgramming the queue time-out Programmingthe overflow setRinger Setting the nameAllowing/disallowing an auxiliary ringer Hunt Group Assigninga distinctive ring pattern to aUsing Silent Monitor Other Join Exit Other Leave Exit Need I/C key Feature notesDN Idle Programming Hunt Groups 184 / Programming Hunt Groups Press ADMIN. The display shows Using the Hospitality featuresHospitality passwords Desk pswdPress ‘until the display shows Hospitality Room/desk informationCond pswd There are two aspects to programming room informationPress ≠ . Show set displays Service timesProgramming room information At the Hospitality heading, press ≠until Service time Using the room/set programmingSetting dialing filters by room state Press To exitUsing the admin set Setting the room conditionUsing the room set To indicate Set to srv donePress ‘. Attn duration 15 displays Programming the alarm featureTerminals&Sets¤‹ﬂ›ﬂ Press ‘. Time format12 hr displaysUsing the Administration set to control alarms Enter time Using the alarmCanceling an alarm HhmmTurning off an alarm 194 / Using the Hospitality features Installing the Business Series Terminal connections Telephone featuresInstalling Business Series Terminals Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wallMounting a Business Series Terminal using the stand Installing Norstar telephones Installing a Norstar telephoneMounting a Norstar telephone on the wall Naming a telephone or a line Moving telephonesStopping calls Refusing to answer a callCanceling Do Not Disturb Allow callsHave it attached to your ICS Using Background MusicTurning Background Music off Some telephones, you use Flash instead of handsfree/mute ˚‚⁄ ˚‡›˚‡ﬁ Telephone features Conference ˚ﬂ¤ ˚‡·˚‡⁄ ˚ﬂ‡ ˚¤ Cancel ˚£¤˚ﬂ· ˚‚‚ Using a data communication device with the I-ATA˚‡¤ Device. Enter ˚ To turn the tones back onMight be with the data communication device Using the I-ATA with modems and fax machinesTroubleshooting for the device attached to 210 / Telephone features Isdn Network Name Display for BRI Isdn BRI featuresLine access from an Isdn terminal Name and number blocking for BRI Service provider featuresWhen activated Allows you to block the outgoing name Call ForwardAutomatic Recall Calling the number your calls are forwarded toAutomatic Call Back Mcid profileMcid prompts Isdn BRI terminalsNetwork Call Diversion profile Isdn applications LAN to LAN bridging Leased line backupInternet and database access 218 / Isdn Preventing certain calls from being made Using System featuresUsing alternate or scheduled services Making additional telephones ringTurning Services on and off Press ≠. Ringing Service displays Turning Services on and off using feature codesPress ‘twice. Services displays Press ≠and use Change to set the Service to ManualTo turn on a Service To turn off a ServiceSched Ringing No services onSched Restrn Sched Routing224 / Using System features Give Using passwordsUsing a Basic password ProgrammingChanging passwords Clearing a Call Log passwordDesk pswd Hospitality passwordsSilent Monitor password Cond pswdChanging the direct-dial telephone assignments Using special telephonesDirect-dial Press ≠at Terminals&SetsBypassing a Hotline You can set up a telephone as a hotlineHotline Making a telephone a hotline telephonePress ≠ at Terminals&Sets Control telephoneSM Supervisor Intrnl , or ExtrnlUsing Set lock Changing Set Lock programming for a telephoneFull Using an auxiliary ringerTurning the auxiliary ringer for a telephone on or off Link Using Host System dialing signalsPreventing a telephone from using Link While on a call, press PauseLong Tones Sounds for as long as you hold down the buttonRun/Stop Long TonesInvalid code Using tone dialing for a callWait for Dial Tone Using your Norstar system from an external location Controlling access to your Norstar systemMaintaining security Direct inward system access DisaClass of Service COS Accessing Norstar remotely over the public network TonesUsing Class of Service COS passwords Changing your Class of ServiceInvalid Password 242 / Using System features Hunt Groups General System featuresDisconnect supervision Internal numbersLine assignment Target lineOverflow call routing M7100 and T7100 telephonesSubstitutes for display buttons Memory buttonsOne-line display Private lines Volume barPrime line 248 / General System features Testing the telephone TroubleshootingUsing the alarm telephone Reporting and recording alarm codesTesting the speaker in the telephone handset Testing the telephone displayTesting the telephone buttons Handset testTesting the power supply to a telephone Testing the telephone headsetTesting the telephone speaker 252 / Troubleshooting 1234567890123 Common feature displaysYou may see the following displays when you use a feature 3921Call 21? Pick up receiverPriority Release a call Use line pool?No free lines No line selected Use21 Incoming only Symbols IndexËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp Ways to make a 73 Call 221? ATA feature code 204 Call tracedATA feature code 204 Cant ring again 74, 81 Cancel Camp denied 115 Camp max 114 Camp to 115 Camped 115 CampedCAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators KIM Line 001 waitingMaintaining security 238 Make calls first 255 making calls Positioning on the set 22 Override No line selected 254Not allowed Not available 215 Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Show SwcaÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View Heading Show Backup programming overlaysT7316 Back Next Heading Show