Nortel Networks 6.1 manual Viewing information about a call on the display

54 / Answering calls

Viewing information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller's name or telephone number is displayed.

When you transfer an external call to another Norstar user, this information is displayed on the recipient's telephone.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information

is available on your display, and you press	, you see only
the line number or line name.
To use logging features with Call Display, see ‘‘Using Call Log’’ on page
139.
Using Call Information for a particular call

Call Information allows you to see information￿about°⁄⁄incoming￿°⁄⁄calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the caller name, telephone number, and the line name. For an internal call, you can display the caller name and the internal number of their telephone. You can see information for ringing, answered, or held calls.

Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way.

Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company.

Tip - Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called.

Compact ICS 6.1 System Coordinator Guide P0603544 02