Manuals / Nortel Networks / Communications / Telephone

Nortel Networks 6.1 manual P0603544 02 ËÍ‰Â

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remote access tones 239 voice call 136

Tones (ATA feature code) 208 tracking incoming calls

Call Log 139 transfer (see Call Transfer) Transfer denied 114 transferring calls 111

Callback 117

Custom Call Routing 84 parking a call 115 using Camp-on 114

transmission rates, with internal analog terminal adapter 209 troubleshooting

internal analog terminal adapter 209 reporting and recording alarms 249 testing the headset 251

testing the power supply 251

testing the speaker in the handset 250 testing the telephone buttons 250 testing the telephone display 250 testing the telephone speaker 251 using the alarm telephone 249

Trunk Answer 59

ATA feature code 208

understanding programming 15 Unequipped line 126 Unknown name 143 Unknown number 102

until * 223 UPDATE 28

Use line pool? 255

User Preferences 165–169

225
User Speed Dial 100, 167
using DND 201
using Norstar remotely 237–239
using this guide 15
P060354402••ËÍ‰Â	Compact ICS 6.1 System Coordinator Guide

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Nortel Networks 6.1 manual P0603544 02 ËÍ‰Â

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Auto Attendant Making callsTransferring calls Handling many calls at onceCommunicating in the office Forwarding your callsCustomizing your telephone Tracking your incoming callsProgramming Hunt Groups User PreferencesTelephone features Using the Hospitality featuresIsdn Using System featuresXii / Table of Contents Common feature displays Index General System featuresTroubleshooting Xiv / Table of Contents Understanding programming Using this guideBefore you start Business Series Terminal T7316 Using ButtonsWhat you’ll need to do programming Business Series Terminal T7316E Business Series Terminal buttonss Display buttons Usingthe buttons under the displayAttd set Programming overlayBusiness Series Terminal with overlay Placing the programming overlay on M-series terminals Series terminals overlayMap for working in programming Programming map Programming map Programming map FeaturePassword Starting and ending a sessionEnd of session Ending a sessionDisplay digitsY Changing the time and date on the display 1200pm Press FeatureEntering letters and numbers using the dialpad Minutes Hour01Hour Minutes00Begin the programming session Adding or changing a system speed dialSelect a line for the speed dial code Choose a speed dial codeAdd or change the telephone number NameSys Spd Di Program a name for a speed dialChoose what shows up on the display Display digitsNNameSAVINGS BA Changing the name of a telephoneName NameSChange the name of a telephone Change the name of a line Changing the name of a lineCapabilitiesˆ Making changes to Call Forward No AnswerNameLOCAL 2525Fwd toNone Forward delay4Forward delay3 Fwd no answerˆFwd on busy Making changes to Call Forward on BusyMaking Changes to Do Not Disturb on Busy ¤‹ﬂ›¤ﬂ‹››Frequently used programming operations To end What would you like to do next? Answering an incoming call Answering callsAnswering incoming calls with Hunt Groups Line buttons What line indicators meanRings you may hear FlashrateindicatorsforT7316eandKIMiconsAnswering calls at a prime telephone Sorting calls by distinctive ring patternsLine001 to prime Line002Line052 Expanding telephone button capacityDisplays DND from DND transfer DRT Line001 Line001 callbackCustomizing your CAP module Using a CAP moduleMonitoring telephones with the CAP module Using a KIM as a central answer positionIndicator is on when the telephone has Indicator is off when a telephone hasNorstar T7316E telephone with added KIM KIM single-module cold start Cold starting the KIMUnplug and replug the T7316E line cable At this point, do one of the followingTerminals&Sets displays Customizing your KIM moduleKIM multi-module cold start EKIM button programming for CAPYou do, you disconnect the call. Use Instead Release buttonHearing aid compatibility Monitoring telephones from the CAPViewing information about a call on the display Using Call Information for a particular callPress Display shows ˆSelect a call Displaying Call Information before or after answeringDisplaying Call Information for a call on hold Changing what information is shown first about a call Press Group Pickup cannot be used to retrieve a camped call Answering any ringing telephone using Directed PickupPicking up a call ringing at another telephone Pickup denied Changing a pickup group for a setAlready joined Pickup Answering a call using Trunk AnswerAnswer DNs and Answer keys Creating a Conference Call Disconnecting one partyYou can re-establish the conference Take one call off hold Independently holding two callsOn hold Put on hold PressConf. on hold Splitting a conferenceRemoving yourself from a conference Parties onlyPress held line Canceling Group ListeningListening to a call as a group Line001Answering calls without lifting the handset Using handsfree/muteChanging a handsfree to a regular call Making calls without lifting the handsetMuting handsfree Changing a regular call to handsfreeOn models with separate handsfree and mute buttons Using handsfreeHandsfreeStd Changing handsfree for a telephoneHandsfreeNone HandsfreeAutoChanging handsfree answerback for a telephone Button.¤‹ﬂ›ﬂ¤ﬂﬂ‹››Making a call private Turning Privacy on or off for a callCreating a conference by releasing privacy Or how long you have been on your present call Checking call length using Call Duration TimerBy pressing 72 / Answering calls 95551234 Making callsBusy Restricted call CallingCant ring again Do not disturb Expensive route Hidden number Line denied Line001Select a line Choosing a line using a line buttonLine pools Ring Again?Press Enter a line pool access code Using a line pool to make a callMaking calls from an Isdn terminal Using Standard DialUsing Automatic Dial Changing how you dial your callsUsing Pre-dial When the internal number you have called is busyPlease wait Making a priority callGiving a telephone the ability to make priority calls Call blockedTurning on Ring Again Using Ring AgainCanceling Ring Again Press To cancel a Ring Again requestYES no Exit Cant ring again Ring Again?82 / Making calls System Answer Auto AttendantCCR groups Custom Call Routing CCRCustomizing System Answer and CCR Direct extension dialingSystem Answer Press Change or Turning System Answer on or offChoosing the attendant telephone Basic password the default passwords areTurning CCR on or off CCR Changing the language for System AnswerPress ‘twice. The display shows System Answer… Setting ring delay before System Answer takes a callPress ≠, ‘, and ≠ Assigned , Unassgnd Adding/removing telephones from CCR groupsUsing customized greetings for System Answer and CCR Using the pre-recorded greetingsCCR, Bus. closed CCR, Bus. openTime available for customized greetings Want to record your own greeting User Mode UserAuto Attendant Programming or changing CCR destinations Press To program an external number or Time savers for making callsStoring a number on a memory button for Autodial Quit Bksp Using intercom as the line for AutodialProgram and OK Using Last Number RedialPreventing a telephone from using Last Number Redial Program and HoldNo last number Using Speed DialEnter digits Changing and adding System Speed DialsAdding or changing a User Speed Dial You are finished, press Dialing a saved number Using Saved Number RedialPreventing a telephone from using Saved Number Redial Saving a numberHidden number No number saved You can temporarily suspend a call by pressing Using HoldHandling many calls at once Listening on holdOn hold Using Call QueuingHolding a call exclusively ‹ﬁtelephone Using system-wide call appearance SwcaIncoming calls Outgoing calls Swca indicators, call status states auto assignNo free call keys Transferring a call Using the transfer featureWhen you are ready to complete the transfer, press Or Join Transferring callsOr Cancl Canceling a transferTransferring external calls Line001 hung up Line00121 2122No reply Invalid numberCamp max Using Camp-onTransfer denied Transfer to2Retrieving a parked call Parking a callUsing Call Park Using Callback 118 / Transferring calls Forwarding your calls to with Norstar Canceling Call ForwardUsing Call Forward at your telephone Forwarding your callsChanging Forward no answer Changing the automatic Call Forward settingsChanging the delay before a call is forwarded Overriding Call ForwardDND on Busy Forward on busyForward denied Call Forward and Voice MailAll the lines on your telephone light up before pressing Line RedirectionTurning on Line Redirection Press Select the lines you no longer want to be redirected Canceling Line RedirectionYou can turn the redirect calls feature on and off Allowing a telephone to redirect callsDisplays while redirecting lines Turning the redirect ring for a telephone on or offDisplays while canceling redirection To process Using Line RedirectionHow Line Redirection is different from Call Forward 128 / Forwarding your calls Making a page announcement Communicating in the officePaging Creating page zones Activating and deactivating the ability toTip To. The display shows Message for you Sending messages using the displayUsing Page with external paging equipment Sending a messageReplying to a message Canceling a message you have sentViewing your messages ClearedLINENAM Cancel deniedRemoving items from your message list Viewing messages you sentP0603544 Compact ICS 6.1 System Coordinator Guide Answering a Voice Call without touching your telephone Using Voice CallMicrophone muted Canceling Voice Call DenyVoice call Dial voice call138 / Communicating in the office Tracking your incoming calls Using Call LogPress Or Next to change the option Call Log optionsLogging a call manually Erasing log items Deleting old log items autobumpingViewing your Call Log Viewing a Call Log itemCreating a password to your Call Log Making a callusing Call Log1Unknown name Changing your Call Log passwordPassword Line001 ¯27 1Unknown number49/1234567890123 Calls bumped Hold or release Use Setname Jan 900aUsing Voice mail 146 / Tracking your incoming calls 123456789012345 Finding out what a button does using Button InquiryFeature name Customizing your telephoneEnglish Press French Press Spanish Press Changing the language on the displayYou cannot program Onto a Memory button Press Press the feature button Or OK to erase the button Programming a feature code onto a memory buttonProgramming feature buttons Enter code Feature codeFeature moved Business Series Terminals ‘‘Finding out what a button does using Button Inquiry’’ onLabeling your set Applying button labellingPre-printed, colored button caps in green or gray Identifying the telephonesNorstar button caps Unlabeled, clear button capsT7316E BST lower buttons Square template T7316E Business Series Terminal button defaultsT7316E BST upper buttons Square template T7316E BST lower buttons PBX and Centrex T7316E BST upper buttons PBX templateT7316E BST upper buttons Hybrid template T7316 BST upper buttons T7316 Business Series Terminal button defaultsSet221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd T7316 BST lower buttons05π M7310 telephone button defaultsM7310 lower button assignments 01∂ 01Line1 02† 02ø 07 µ CallFwdM7310 dual memory buttons M7100 and T7100 telephone button defaultsTip The default Page button activates General Page option M7208 telephone button defaultsHybrid M7324N memory key assignments SquareRules of default button assignment Default button assignmentsMoving line buttons Restoring the messages and calls indication Adjusting the Ring volumeChanging the type of ring Or calls indication164 / Customizing your telephone Press ‘to move through all the telephones on the system Using User PreferencesEnter the Basic password the default passwords is User PreferencesDisplay buttons used in button programming Changing button programmingChanging a User Speed Dial Making the display lighter or darker Changing Call Log optionsChanging how calls are dialed Changing the language used on the displayCodeF#65 10+24 buttonsB01L06Line B02#Reply Msg170 / User Preferences Programming Hunt Groups Adding or removing members from a group At Hunt groups, press ≠. The display shows Show group Group Press To exit or ‘to continue programming174 / Programming Hunt Groups Setting the distribution mode Programming busy line setting Setting the hunt delayProgrammingthe overflow set Programming the queue time-outRinger Setting the nameAllowing/disallowing an auxiliary ringer Assigninga distinctive ring pattern to a Hunt GroupUsing Silent Monitor Other Join Exit Other Leave Exit Need I/C key Feature notesDN Idle Programming Hunt Groups 184 / Programming Hunt Groups Desk pswd Using the Hospitality featuresHospitality passwords Press ADMIN. The display showsThere are two aspects to programming room information Room/desk informationCond pswd Press ‘until the display shows HospitalityPress ≠ . Show set displays Service timesProgramming room information Press To exit Using the room/set programmingSetting dialing filters by room state At the Hospitality heading, press ≠until Service timeTo indicate Set to srv done Setting the room conditionUsing the room set Using the admin setPress ‘. Time format12 hr displays Programming the alarm featureTerminals&Sets¤‹ﬂ›ﬂ Press ‘. Attn duration 15 displaysUsing the Administration set to control alarms Hhmm Using the alarmCanceling an alarm Enter timeTurning off an alarm 194 / Using the Hospitality features Installing the Business Series Terminal connections Telephone featuresInstalling Business Series Terminals Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wallMounting a Business Series Terminal using the stand Installing a Norstar telephone Installing Norstar telephonesMounting a Norstar telephone on the wall Moving telephones Naming a telephone or a lineAllow calls Refusing to answer a callCanceling Do Not Disturb Stopping callsHave it attached to your ICS Using Background MusicTurning Background Music off Some telephones, you use Flash instead of handsfree/mute ˚‚⁄ ˚‡›˚‡ﬁ Telephone features Conference ˚ﬂ¤ ˚‡·˚‡⁄ ˚ﬂ‡ ˚¤ Cancel ˚£¤˚ﬂ· Device. Enter ˚ To turn the tones back on Using a data communication device with the I-ATA˚‡¤ ˚‚‚Might be with the data communication device Using the I-ATA with modems and fax machinesTroubleshooting for the device attached to 210 / Telephone features Isdn Network Name Display for BRI Isdn BRI featuresLine access from an Isdn terminal Call Forward Service provider featuresWhen activated Allows you to block the outgoing name Name and number blocking for BRIMcid profile Calling the number your calls are forwarded toAutomatic Call Back Automatic RecallMcid prompts Isdn BRI terminalsNetwork Call Diversion profile Isdn applications LAN to LAN bridging Leased line backupInternet and database access 218 / Isdn Making additional telephones ring Using System featuresUsing alternate or scheduled services Preventing certain calls from being madeTurning Services on and off Press ≠and use Change to set the Service to Manual Turning Services on and off using feature codesPress ‘twice. Services displays Press ≠. Ringing Service displaysTo turn off a Service To turn on a ServiceSched Routing No services onSched Restrn Sched Ringing224 / Using System features Programming Using passwordsUsing a Basic password GiveClearing a Call Log password Changing passwordsCond pswd Hospitality passwordsSilent Monitor password Desk pswdPress ≠at Terminals&Sets Using special telephonesDirect-dial Changing the direct-dial telephone assignmentsMaking a telephone a hotline telephone You can set up a telephone as a hotlineHotline Bypassing a HotlineIntrnl , or Extrnl Control telephoneSM Supervisor Press ≠ at Terminals&SetsChanging Set Lock programming for a telephone Using Set lockFull Using an auxiliary ringerTurning the auxiliary ringer for a telephone on or off Link Using Host System dialing signalsPreventing a telephone from using Link Sounds for as long as you hold down the button PauseLong Tones While on a call, pressLong Tones Run/StopInvalid code Using tone dialing for a callWait for Dial Tone Controlling access to your Norstar system Using your Norstar system from an external locationMaintaining security Direct inward system access DisaClass of Service COS Tones Accessing Norstar remotely over the public networkChanging your Class of Service Using Class of Service COS passwordsInvalid Password 242 / Using System features Internal numbers General System featuresDisconnect supervision Hunt GroupsTarget line Line assignmentM7100 and T7100 telephones Overflow call routingSubstitutes for display buttons Memory buttonsOne-line display Private lines Volume barPrime line 248 / General System features Reporting and recording alarm codes TroubleshootingUsing the alarm telephone Testing the telephoneHandset test Testing the telephone displayTesting the telephone buttons Testing the speaker in the telephone handsetTesting the power supply to a telephone Testing the telephone headsetTesting the telephone speaker 252 / Troubleshooting 3921 Common feature displaysYou may see the following displays when you use a feature 1234567890123Pick up receiver Call 21?Release a call Use line pool? PriorityNo free lines No line selected Use21 Incoming only Index SymbolsËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped ATA feature code 204 Call tracedATA feature code 204 Cant ring again 74, 81 Cancel Ways to make a 73 Call 221?CAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators Line 001 waiting KIMMaintaining security 238 Make calls first 255 making calls Positioning on the set 22 Override No line selected 254Not allowed Not available 215 Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Swca ShowÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View Back Next Heading Show Backup programming overlaysT7316 Heading Show

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P060354402••ËÍ‰Â