Nortel Networks 6.1 manual Using Silent Monitor

P0603544 02

Compact ICS 6.1 System Coordinator Guide

180 / Programming Hunt Groups

Using Silent Monitor

After you have the silent monitor parameters set up, you will be able to use your SM supervisor two-line display telephone to monitor external Hunt group calls.

Refer to the Compact ICS Installation Guide for detailed information about the fields that make up this feature.

To start a session, on a silent monitor supervisor telephone, which must have a two-line display:

1.Enter

2.Type in￿the•fifi‚SM password.(default:SILENT (745368))

3.Enter the DN of the telephone you want to monitor and press OK.

If that telephone is currently on a Hunt group call, you will be automatically connected to the call. If the telephone is idle or not on a hunt group call, you will be prompted to pick another DN to monitor.

Tips - Your telephone is muted by default at the beginning of a monitoring session. Press the handsfree/mute button or the display key under JOIN to enter the conversation.

To end a session: Press , or press the display key under OTHER or EXIT.

While attempting to monitor a call, or during a call, you may get one of the following prompts:

OBSERVE		Enter the DN for the Hunt Group
RETRY	OK	telephone that you want to monitor. If you
		make a mistake entering a DN number,
	®
		press RETRY and re-enter the number. If
		the number you entered is correct, press
		OK.
		The system redisplays this prompt if it is
		unable to establish a session with the
		telephone DN that you enter.