Nortel Networks 6.1 manual Turning CCR on or off, Choosing the attendant telephone

Auto Attendant / 87

Because System Answer answers calls and then puts them on hold, the feature should be turned off when no one is at the telephone to retrieve the calls.

Tip - You can program the feature code for turning System Answer and CCR on or off on a memory button with an indicator at the attendant telephone. You know that the feature is turned on when the indicator is lit at the attendant set.

Turning CCR on or off

1.	Press		. The display shows the current￿status•°‹¤of CCR.
2.	￿•°‹¤
	Press CHANGE or		and enter the System Coordinator password or
	Basic password (the default passwords are			¤‹fl›fl	and
	¤¤‡›¤
			) to select a setting: OFF, Bus. Open, or Bus. Closed.
3.	Press OK or	to confirm the change.
See the section on recording greetings for a description of the
Business Open and Business Closed greetings used with CCR.

Choosing the attendant telephone

Programming allows you to choose a telephone to be the attendant telephone (attendant set). External calls that go unanswered at this telephone are handled by System Answer.

You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information.

1.	Press	£	.
2.	Press		(the default System Coordinator password).
	The display shows Terminals&Setsˆ.
3.	Press “twice. The display shows System prgrmingˆ
4.	Press ≠, ‘, and ≠. The display shows the
P0603544 02	internal¤‹fl›fl￿number••¤flfl‹››of the current attendant telephone.
			Compact ICS 6.1 System Coordinator Guide