Nortel Networks 6.1 manual Overriding Call Forward, Changing the automatic Call Forward settings

120 / Forwarding your calls

Overriding Call Forward

If you call someone who has their calls forwarded to you, your call rings at that receiving telephone even though that telephone has been set to forward calls to you.

Changing the automatic Call Forward settings

Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming.

For step-by-step instructions, see ‘‘Change where a call goes when there is no answer’’ on page 37.

Changing Forward no answer

Forward no answer redirects unanswered calls to another telephone on your Norstar system.

Tip - If the telephone is a member of a Hunt Group, the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.

For step-by-step instructions to change Forward no answer, see ‘‘Change where a call goes when there is no answer’’ on page 37. Line Redirection takes precedence over Forward no answer.

Changing the delay before a call is forwarded

You can assign the number of times that the incoming call rings at your telephone before the call is forwarded. To estimate the delay time in seconds, multiply the number of rings by six.

For step-by-step instructions, see ‘‘Change the number of times the telephone rings before it is forwarded’’ on page 38.

Compact ICS 6.1 System Coordinator Guide P0603544 02