Compact ICS System Coordinator Guide
Page
Table of Contents
Iv / Table of Contents
Making calls
Auto Attendant
Handling many calls at once
Transferring calls
Forwarding your calls
Communicating in the office
Tracking your incoming calls
Customizing your telephone
User Preferences
Programming Hunt Groups
Using the Hospitality features
Telephone features
Using System features
Isdn
Xii / Table of Contents
General System features
Troubleshooting
Common feature displays Index
Xiv / Table of Contents
Using this guide
Understanding programming
Before you start
Using Buttons
What you’ll need to do programming
Business Series Terminal T7316
Business Series Terminal T7316E
Business Series Terminal buttonss
Usingthe buttons under the display
Display buttons
Programming overlay
Attd set
Business Series Terminal with overlay
Series terminals overlay
Placing the programming overlay on M-series terminals
Map for working in programming
Programming map
Programming map
Starting and ending a session
Feature
Password
Programming map
Ending a session
Display digitsY
End of session
1200pm Press Feature
Entering letters and numbers using the dialpad
Changing the time and date on the display
Minutes00
Hour01
Hour
Minutes
Adding or changing a system speed dial
Begin the programming session
Choose a speed dial code
Add or change the telephone number
Select a line for the speed dial code
Display digitsN
Program a name for a speed dial
Choose what shows up on the display
NameSys Spd Di
NameS
Changing the name of a telephone
Name
NameSAVINGS BA
Change the name of a telephone
Changing the name of a line
Change the name of a line
2525
Making changes to Call Forward No Answer
NameLOCAL
Capabilitiesˆ
Fwd no answerˆ
Forward delay4
Forward delay3
Fwd toNone
Making changes to Call Forward on Busy
Fwd on busy
¤‹fl›¤fl‹››
Making Changes to Do Not Disturb on Busy
Frequently used programming operations To end
What would you like to do next?
Answering calls
Answering incoming calls with Hunt Groups
Answering an incoming call
What line indicators mean
Line buttons
FlashrateindicatorsforT7316eandKIMicons
Rings you may hear
Sorting calls by distinctive ring patterns
Answering calls at a prime telephone
DND from DND transfer DRT Line001 Line001 callback
Expanding telephone button capacity
Displays
Line001 to prime Line002Line052
Using a CAP module
Customizing your CAP module
Indicator is off when a telephone has
Using a KIM as a central answer position
Indicator is on when the telephone has
Monitoring telephones with the CAP module
Norstar T7316E telephone with added KIM
At this point, do one of the following
Cold starting the KIM
Unplug and replug the T7316E line cable
KIM single-module cold start
EKIM button programming for CAP
Customizing your KIM module
KIM multi-module cold start
Terminals&Sets displays
Monitoring telephones from the CAP
Release button
Hearing aid compatibility
You do, you disconnect the call. Use Instead
Using Call Information for a particular call
Viewing information about a call on the display
Displaying Call Information before or after answering
Displaying Call Information for a call on hold
Press Display shows ˆSelect a call
Changing what information is shown first about a call
Answering any ringing telephone using Directed Pickup
Picking up a call ringing at another telephone
Press Group Pickup cannot be used to retrieve a camped call
Changing a pickup group for a set
Already joined
Pickup denied
Answering a call using Trunk Answer
Pickup
Answer DNs and Answer keys
Disconnecting one party
Creating a Conference Call
Put on hold Press
Independently holding two calls
On hold
You can re-establish the conference Take one call off hold
Parties only
Splitting a conference
Removing yourself from a conference
Conf. on hold
Line001
Canceling Group Listening
Listening to a call as a group
Press held line
Using handsfree/mute
Answering calls without lifting the handset
Changing a regular call to handsfree
Making calls without lifting the handset
Muting handsfree
Changing a handsfree to a regular call
Using handsfree
On models with separate handsfree and mute buttons
HandsfreeAuto
Changing handsfree for a telephone
HandsfreeNone
HandsfreeStd
Button.¤‹fl›fl¤flfl‹››
Changing handsfree answerback for a telephone
Turning Privacy on or off for a call
Creating a conference by releasing privacy
Making a call private
Checking call length using Call Duration Timer
By pressing
Or how long you have been on your present call
72 / Answering calls
Making calls
Busy
95551234
Expensive route Hidden number Line denied Line001
Calling
Cant ring again Do not disturb
Restricted call
Ring Again?
Choosing a line using a line button
Line pools
Select a line
Using a line pool to make a call
Press Enter a line pool access code
Changing how you dial your calls
Using Standard Dial
Using Automatic Dial
Making calls from an Isdn terminal
When the internal number you have called is busy
Using Pre-dial
Call blocked
Making a priority call
Giving a telephone the ability to make priority calls
Please wait
Press To cancel a Ring Again request
Using Ring Again
Canceling Ring Again
Turning on Ring Again
Cant ring again Ring Again?
YES no Exit
82 / Making calls
Auto Attendant
System Answer
Custom Call Routing CCR
CCR groups
Direct extension dialing
Customizing System Answer and CCR
Turning System Answer on or off
System Answer Press Change or
Basic password the default passwords are
Turning CCR on or off
Choosing the attendant telephone
Changing the language for System Answer
CCR
Setting ring delay before System Answer takes a call
Press ≠, ‘, and ≠
Press ‘twice. The display shows System Answer…
Adding/removing telephones from CCR groups
Assigned , Unassgnd
Using the pre-recorded greetings
Using customized greetings for System Answer and CCR
CCR, Bus. open
CCR, Bus. closed
Time available for customized greetings
Mode User
Want to record your own greeting User
Auto Attendant
Programming or changing CCR destinations
Time savers for making calls
Storing a number on a memory button for Autodial
Press To program an external number or
Using intercom as the line for Autodial
Quit Bksp
Program and Hold
Using Last Number Redial
Preventing a telephone from using Last Number Redial
Program and OK
Using Speed Dial
No last number
Changing and adding System Speed Dials
Adding or changing a User Speed Dial
Enter digits
You are finished, press
Saving a number
Using Saved Number Redial
Preventing a telephone from using Saved Number Redial
Dialing a saved number
Hidden number No number saved
Listening on hold
Using Hold
Handling many calls at once
You can temporarily suspend a call by pressing
Using Call Queuing
Holding a call exclusively
On hold
Using system-wide call appearance Swca
‹fitelephone
Incoming calls
Swca indicators, call status states auto assign
Outgoing calls
No free call keys
Transferring calls
Using the transfer feature
When you are ready to complete the transfer, press Or Join
Transferring a call
Canceling a transfer
Transferring external calls
Or Cancl
Invalid number
2122
No reply
Line001 hung up Line00121
Transfer to2
Using Camp-on
Transfer denied
Camp max
Parking a call
Retrieving a parked call
Using Call Park
Using Callback
118 / Transferring calls
Forwarding your calls
Canceling Call Forward
Using Call Forward at your telephone
Forwarding your calls to with Norstar
Overriding Call Forward
Changing the automatic Call Forward settings
Changing the delay before a call is forwarded
Changing Forward no answer
Forward on busy
DND on Busy
Call Forward and Voice Mail
Forward denied
Line Redirection
Turning on Line Redirection
All the lines on your telephone light up before pressing
Allowing a telephone to redirect calls
Canceling Line Redirection
You can turn the redirect calls feature on and off
Press Select the lines you no longer want to be redirected
Turning the redirect ring for a telephone on or off
Displays while redirecting lines
Displays while canceling redirection
Using Line Redirection
How Line Redirection is different from Call Forward
To process
128 / Forwarding your calls
Communicating in the office
Paging
Making a page announcement
Activating and deactivating the ability to
Creating page zones
Tip
Sending a message
Sending messages using the display
Using Page with external paging equipment
To. The display shows Message for you
Canceling a message you have sent
Viewing your messages
Replying to a message
Viewing messages you sent
Cancel denied
Removing items from your message list
ClearedLINENAM
P0603544 Compact ICS 6.1 System Coordinator Guide
Using Voice Call
Answering a Voice Call without touching your telephone
Dial voice call
Canceling Voice Call Deny
Voice call
Microphone muted
138 / Communicating in the office
Using Call Log
Tracking your incoming calls
Call Log options
Logging a call manually
Press Or Next to change the option
Viewing a Call Log item
Deleting old log items autobumping
Viewing your Call Log
Erasing log items
Making a callusing Call Log
Creating a password to your Call Log
Changing your Call Log password
Password
1Unknown name
Calls bumped Hold or release Use Setname Jan 900a
1Unknown number
49/1234567890123
Line001 ¯27
Using Voice mail
146 / Tracking your incoming calls
Customizing your telephone
Finding out what a button does using Button Inquiry
Feature name
123456789012345
Changing the language on the display
You cannot program Onto a Memory button
English Press French Press Spanish Press
Programming a feature code onto a memory button
Programming feature buttons
Press Press the feature button Or OK to erase the button
Feature code
Feature moved
Enter code
Applying button labelling
‘‘Finding out what a button does using Button Inquiry’’ on
Labeling your set
Business Series Terminals
Unlabeled, clear button caps
Identifying the telephones
Norstar button caps
Pre-printed, colored button caps in green or gray
T7316E Business Series Terminal button defaults
T7316E BST upper buttons Square template
T7316E BST lower buttons Square template
T7316E BST upper buttons PBX template
T7316E BST upper buttons Hybrid template
T7316E BST lower buttons PBX and Centrex
T7316 Business Series Terminal button defaults
T7316 BST upper buttons
T7316 BST lower buttons
Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd
01∂ 01Line1 02† 02ø 07 µ CallFwd
M7310 telephone button defaults
M7310 lower button assignments
05π
M7100 and T7100 telephone button defaults
M7310 dual memory buttons
M7208 telephone button defaults
Tip The default Page button activates General Page option
M7324N memory key assignments Square
Hybrid
Default button assignments
Rules of default button assignment
Moving line buttons
Or calls indication
Adjusting the Ring volume
Changing the type of ring
Restoring the messages and calls indication
164 / Customizing your telephone
User Preferences
Using User Preferences
Enter the Basic password the default passwords is
Press ‘to move through all the telephones on the system
Changing button programming
Display buttons used in button programming
Changing a User Speed Dial
Changing the language used on the display
Changing Call Log options
Changing how calls are dialed
Making the display lighter or darker
B02#Reply Msg
10+24 buttons
B01L06Line
CodeF#65
170 / User Preferences
Programming Hunt Groups
Adding or removing members from a group
Group Press To exit or ‘to continue programming
At Hunt groups, press ≠. The display shows Show group
174 / Programming Hunt Groups
Setting the distribution mode
Setting the hunt delay
Programming busy line setting
Programming the queue time-out
Programmingthe overflow set
Setting the name
Allowing/disallowing an auxiliary ringer
Ringer
Hunt Group
Assigninga distinctive ring pattern to a
Using Silent Monitor
Other Join Exit Other Leave Exit
Feature notes
DN Idle
Need I/C key
Programming Hunt Groups
184 / Programming Hunt Groups
Press ADMIN. The display shows
Using the Hospitality features
Hospitality passwords
Desk pswd
Press ‘until the display shows Hospitality
Room/desk information
Cond pswd
There are two aspects to programming room information
Service times
Programming room information
Press ≠ . Show set displays
At the Hospitality heading, press ≠until Service time
Using the room/set programming
Setting dialing filters by room state
Press To exit
Using the admin set
Setting the room condition
Using the room set
To indicate Set to srv done
Press ‘. Attn duration 15 displays
Programming the alarm feature
Terminals&Sets¤‹fl›fl
Press ‘. Time format12 hr displays
Using the Administration set to control alarms
Enter time
Using the alarm
Canceling an alarm
Hhmm
Turning off an alarm
194 / Using the Hospitality features
Telephone features
Installing Business Series Terminals
Installing the Business Series Terminal connections
Mounting a Business Series Terminal on the wall
Mounting a Business Series Terminal on the wall
Mounting a Business Series Terminal using the stand
Installing Norstar telephones
Installing a Norstar telephone
Mounting a Norstar telephone on the wall
Naming a telephone or a line
Moving telephones
Stopping calls
Refusing to answer a call
Canceling Do Not Disturb
Allow calls
Using Background Music
Turning Background Music off
Have it attached to your ICS
Some telephones, you use Flash instead of handsfree/mute
˚‡›
˚‡fi
˚‚⁄
Telephone features Conference
˚‡·
˚‡⁄
˚fl¤
˚¤ Cancel ˚£¤
˚fl·
˚fl‡
˚‚‚
Using a data communication device with the I-ATA
˚‡¤
Device. Enter ˚ To turn the tones back on
Using the I-ATA with modems and fax machines
Troubleshooting for the device attached to
Might be with the data communication device
210 / Telephone features
Isdn
Isdn BRI features
Line access from an Isdn terminal
Network Name Display for BRI
Name and number blocking for BRI
Service provider features
When activated Allows you to block the outgoing name
Call Forward
Automatic Recall
Calling the number your calls are forwarded to
Automatic Call Back
Mcid profile
Isdn BRI terminals
Network Call Diversion profile
Mcid prompts
Isdn applications
Leased line backup
Internet and database access
LAN to LAN bridging
218 / Isdn
Preventing certain calls from being made
Using System features
Using alternate or scheduled services
Making additional telephones ring
Turning Services on and off
Press ≠. Ringing Service displays
Turning Services on and off using feature codes
Press ‘twice. Services displays
Press ≠and use Change to set the Service to Manual
To turn on a Service
To turn off a Service
Sched Ringing
No services on
Sched Restrn
Sched Routing
224 / Using System features
Give
Using passwords
Using a Basic password
Programming
Changing passwords
Clearing a Call Log password
Desk pswd
Hospitality passwords
Silent Monitor password
Cond pswd
Changing the direct-dial telephone assignments
Using special telephones
Direct-dial
Press ≠at Terminals&Sets
Bypassing a Hotline
You can set up a telephone as a hotline
Hotline
Making a telephone a hotline telephone
Press ≠ at Terminals&Sets
Control telephone
SM Supervisor
Intrnl , or Extrnl
Using Set lock
Changing Set Lock programming for a telephone
Using an auxiliary ringer
Turning the auxiliary ringer for a telephone on or off
Full
Using Host System dialing signals
Preventing a telephone from using Link
Link
While on a call, press
Pause
Long Tones
Sounds for as long as you hold down the button
Run/Stop
Long Tones
Using tone dialing for a call
Wait for Dial Tone
Invalid code
Using your Norstar system from an external location
Controlling access to your Norstar system
Direct inward system access Disa
Class of Service COS
Maintaining security
Accessing Norstar remotely over the public network
Tones
Using Class of Service COS passwords
Changing your Class of Service
Invalid Password
242 / Using System features
Hunt Groups
General System features
Disconnect supervision
Internal numbers
Line assignment
Target line
Overflow call routing
M7100 and T7100 telephones
Memory buttons
One-line display
Substitutes for display buttons
Volume bar
Prime line
Private lines
248 / General System features
Testing the telephone
Troubleshooting
Using the alarm telephone
Reporting and recording alarm codes
Testing the speaker in the telephone handset
Testing the telephone display
Testing the telephone buttons
Handset test
Testing the telephone headset
Testing the telephone speaker
Testing the power supply to a telephone
252 / Troubleshooting
1234567890123
Common feature displays
You may see the following displays when you use a feature
3921
Call 21?
Pick up receiver
Priority
Release a call Use line pool?
No free lines No line selected Use21 Incoming only
Symbols
Index
Ë͉ÂÊȘ‰flfl
Access denied
Basic password 16, 165, 225 Bksp
Ways to make a 73 Call 221?
ATA feature code 204 Call traced
ATA feature code 204 Cant ring again 74, 81 Cancel
Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped
CAP
Did
264 / Index
Using Swca keys 107 Hold or release 144 Hold or release
Hunt Groups Incoming only 256 indicators
KIM
Line 001 waiting
Maintaining security 238 Make calls first 255 making calls
No line selected 254
Not allowed Not available 215
Positioning on the set 22 Override
Queuing 78 Priority denied 79 Priority223 255 Privacy
Quit
Release a call 115 Release a call 255 Release button 19
Show
Swca
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P0603544 02 Ë͉Â
Videoconferencing 216 View
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Backup programming overlays
T7316
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