Nortel Networks 6.1 manual Overflow call routing, M7100 and T7100 telephones

General System features / 245

Line pools

A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code, a destination code that uses that line pool, or by pressing a memory button programmed with the line pool feature code and a line pool access code.

Overflow call routing

If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used.

Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal servic e.

Tips - When you make a call and the programmed route is busy, you hear the expensive route warning tone. Your telephones displays an expensive route warning. To avoid using the normal, expensive route, release your call.

Overflow routing directs calls using different line pools. Therefore, a call may be affected by different line filters when it is handled by overflow routing.

M7100 and T7100 telephones

These sets do not have line buttons, therefore, they work slightly differently from other Norstar and BST telephones.

•Where other telephones can require that you select a line button to answer a call, on the these telephones you simply pick up the receiver.

•Where other telephones require you to select a line button to take a call

	off hold, you press	on the these sets.
•	Also on these sets, you can answer a second call by pressing		.
	Your active call is put on hold and you are connected to the waiting
	call. You can have no more than two calls at a time.
P0603544 02	￿	Compact ICS 6.1 System Coordinator￿Guide