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Nortel Networks 6.1 manual 138 / Communicating in the office

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138 / Communicating in the office

Compact ICS 6.1 System Coordinator Guide

P0603544 02

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Nortel Networks 6.1 manual 138 / Communicating in the office

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Making calls Auto AttendantHandling many calls at once Transferring callsForwarding your calls Communicating in the officeTracking your incoming calls Customizing your telephoneUser Preferences Programming Hunt GroupsUsing the Hospitality features Telephone featuresUsing System features IsdnXii / Table of Contents General System features TroubleshootingCommon feature displays Index Xiv / Table of Contents Using this guide Understanding programmingBefore you start Using Buttons What you’ll need to do programmingBusiness Series Terminal T7316 Business Series Terminal T7316E Business Series Terminal buttonss Usingthe buttons under the display Display buttonsProgramming overlay Attd setBusiness Series Terminal with overlay Series terminals overlay Placing the programming overlay on M-series terminalsMap for working in programming Programming map Programming map Starting and ending a session FeaturePassword Programming mapEnding a session Display digitsYEnd of session 1200pm Press Feature Entering letters and numbers using the dialpadChanging the time and date on the display Minutes00 Hour01Hour MinutesAdding or changing a system speed dial Begin the programming sessionChoose a speed dial code Add or change the telephone numberSelect a line for the speed dial code Display digitsN Program a name for a speed dialChoose what shows up on the display NameSys Spd DiNameS Changing the name of a telephoneName NameSAVINGS BAChange the name of a telephone Changing the name of a line Change the name of a line2525 Making changes to Call Forward No AnswerNameLOCAL CapabilitiesˆFwd no answerˆ Forward delay4Forward delay3 Fwd toNoneMaking changes to Call Forward on Busy Fwd on busy¤‹ﬂ›¤ﬂ‹›› Making Changes to Do Not Disturb on BusyFrequently used programming operations To end What would you like to do next? Answering calls Answering incoming calls with Hunt GroupsAnswering an incoming call What line indicators mean Line buttonsFlashrateindicatorsforT7316eandKIMicons Rings you may hearSorting calls by distinctive ring patterns Answering calls at a prime telephoneDND from DND transfer DRT Line001 Line001 callback Expanding telephone button capacityDisplays Line001 to prime Line002Line052Using a CAP module Customizing your CAP moduleIndicator is off when a telephone has Using a KIM as a central answer positionIndicator is on when the telephone has Monitoring telephones with the CAP moduleNorstar T7316E telephone with added KIM At this point, do one of the following Cold starting the KIMUnplug and replug the T7316E line cable KIM single-module cold startEKIM button programming for CAP Customizing your KIM moduleKIM multi-module cold start Terminals&Sets displaysMonitoring telephones from the CAP Release buttonHearing aid compatibility You do, you disconnect the call. Use InsteadUsing Call Information for a particular call Viewing information about a call on the displayDisplaying Call Information before or after answering Displaying Call Information for a call on holdPress Display shows ˆSelect a call Changing what information is shown first about a call Answering any ringing telephone using Directed Pickup Picking up a call ringing at another telephonePress Group Pickup cannot be used to retrieve a camped call Changing a pickup group for a set Already joinedPickup denied Answering a call using Trunk Answer PickupAnswer DNs and Answer keys Disconnecting one party Creating a Conference CallPut on hold Press Independently holding two callsOn hold You can re-establish the conference Take one call off holdParties only Splitting a conferenceRemoving yourself from a conference Conf. on holdLine001 Canceling Group ListeningListening to a call as a group Press held lineUsing handsfree/mute Answering calls without lifting the handsetChanging a regular call to handsfree Making calls without lifting the handsetMuting handsfree Changing a handsfree to a regular callUsing handsfree On models with separate handsfree and mute buttonsHandsfreeAuto Changing handsfree for a telephoneHandsfreeNone HandsfreeStdButton.¤‹ﬂ›ﬂ¤ﬂﬂ‹›› Changing handsfree answerback for a telephoneTurning Privacy on or off for a call Creating a conference by releasing privacyMaking a call private Checking call length using Call Duration Timer By pressingOr how long you have been on your present call 72 / Answering calls Making calls Busy95551234 Expensive route Hidden number Line denied Line001 CallingCant ring again Do not disturb Restricted callRing Again? Choosing a line using a line buttonLine pools Select a lineUsing a line pool to make a call Press Enter a line pool access codeChanging how you dial your calls Using Standard DialUsing Automatic Dial Making calls from an Isdn terminalWhen the internal number you have called is busy Using Pre-dialCall blocked Making a priority callGiving a telephone the ability to make priority calls Please waitPress To cancel a Ring Again request Using Ring AgainCanceling Ring Again Turning on Ring AgainCant ring again Ring Again? YES no Exit82 / Making calls Auto Attendant System AnswerCustom Call Routing CCR CCR groupsDirect extension dialing Customizing System Answer and CCRTurning System Answer on or off System Answer Press Change orBasic password the default passwords are Turning CCR on or offChoosing the attendant telephone Changing the language for System Answer CCRSetting ring delay before System Answer takes a call Press ≠, ‘, and ≠Press ‘twice. The display shows System Answer… Adding/removing telephones from CCR groups Assigned , UnassgndUsing the pre-recorded greetings Using customized greetings for System Answer and CCRCCR, Bus. open CCR, Bus. closedTime available for customized greetings Mode User Want to record your own greeting UserAuto Attendant Programming or changing CCR destinations Time savers for making calls Storing a number on a memory button for AutodialPress To program an external number or Using intercom as the line for Autodial Quit BkspProgram and Hold Using Last Number RedialPreventing a telephone from using Last Number Redial Program and OKUsing Speed Dial No last numberChanging and adding System Speed Dials Adding or changing a User Speed DialEnter digits You are finished, press Saving a number Using Saved Number RedialPreventing a telephone from using Saved Number Redial Dialing a saved numberHidden number No number saved Listening on hold Using HoldHandling many calls at once You can temporarily suspend a call by pressingUsing Call Queuing Holding a call exclusivelyOn hold Using system-wide call appearance Swca ‹ﬁtelephoneIncoming calls Swca indicators, call status states auto assign Outgoing callsNo free call keys Transferring calls Using the transfer featureWhen you are ready to complete the transfer, press Or Join Transferring a callCanceling a transfer Transferring external callsOr Cancl Invalid number 2122No reply Line001 hung up Line00121Transfer to2 Using Camp-onTransfer denied Camp maxParking a call Retrieving a parked callUsing Call Park Using Callback 118 / Transferring calls Forwarding your calls Canceling Call ForwardUsing Call Forward at your telephone Forwarding your calls to with NorstarOverriding Call Forward Changing the automatic Call Forward settingsChanging the delay before a call is forwarded Changing Forward no answerForward on busy DND on BusyCall Forward and Voice Mail Forward deniedLine Redirection Turning on Line RedirectionAll the lines on your telephone light up before pressing Allowing a telephone to redirect calls Canceling Line RedirectionYou can turn the redirect calls feature on and off Press Select the lines you no longer want to be redirectedTurning the redirect ring for a telephone on or off Displays while redirecting linesDisplays while canceling redirection Using Line Redirection How Line Redirection is different from Call ForwardTo process 128 / Forwarding your calls Communicating in the office PagingMaking a page announcement Activating and deactivating the ability to Creating page zonesTip Sending a message Sending messages using the displayUsing Page with external paging equipment To. The display shows Message for youCanceling a message you have sent Viewing your messagesReplying to a message Viewing messages you sent Cancel deniedRemoving items from your message list ClearedLINENAMP0603544 Compact ICS 6.1 System Coordinator Guide Using Voice Call Answering a Voice Call without touching your telephoneDial voice call Canceling Voice Call DenyVoice call Microphone muted138 / Communicating in the office Using Call Log Tracking your incoming callsCall Log options Logging a call manuallyPress Or Next to change the option Viewing a Call Log item Deleting old log items autobumpingViewing your Call Log Erasing log itemsMaking a callusing Call Log Creating a password to your Call LogChanging your Call Log password Password1Unknown name Calls bumped Hold or release Use Setname Jan 900a 1Unknown number49/1234567890123 Line001 ¯27Using Voice mail 146 / Tracking your incoming calls Customizing your telephone Finding out what a button does using Button InquiryFeature name 123456789012345Changing the language on the display You cannot program Onto a Memory buttonEnglish Press French Press Spanish Press Programming a feature code onto a memory button Programming feature buttonsPress Press the feature button Or OK to erase the button Feature code Feature movedEnter code Applying button labelling ‘‘Finding out what a button does using Button Inquiry’’ onLabeling your set Business Series TerminalsUnlabeled, clear button caps Identifying the telephonesNorstar button caps Pre-printed, colored button caps in green or grayT7316E Business Series Terminal button defaults T7316E BST upper buttons Square templateT7316E BST lower buttons Square template T7316E BST upper buttons PBX template T7316E BST upper buttons Hybrid templateT7316E BST lower buttons PBX and Centrex T7316 Business Series Terminal button defaults T7316 BST upper buttonsT7316 BST lower buttons Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd01∂ 01Line1 02† 02ø 07 µ CallFwd M7310 telephone button defaultsM7310 lower button assignments 05πM7100 and T7100 telephone button defaults M7310 dual memory buttonsM7208 telephone button defaults Tip The default Page button activates General Page optionM7324N memory key assignments Square HybridDefault button assignments Rules of default button assignmentMoving line buttons Or calls indication Adjusting the Ring volumeChanging the type of ring Restoring the messages and calls indication164 / Customizing your telephone User Preferences Using User PreferencesEnter the Basic password the default passwords is Press ‘to move through all the telephones on the systemChanging button programming Display buttons used in button programmingChanging a User Speed Dial Changing the language used on the display Changing Call Log optionsChanging how calls are dialed Making the display lighter or darkerB02#Reply Msg 10+24 buttonsB01L06Line CodeF#65170 / User Preferences Programming Hunt Groups Adding or removing members from a group Group Press To exit or ‘to continue programming At Hunt groups, press ≠. The display shows Show group174 / Programming Hunt Groups Setting the distribution mode Setting the hunt delay Programming busy line settingProgramming the queue time-out Programmingthe overflow setSetting the name Allowing/disallowing an auxiliary ringerRinger Hunt Group Assigninga distinctive ring pattern to aUsing Silent Monitor Other Join Exit Other Leave Exit Feature notes DN IdleNeed I/C key Programming Hunt Groups 184 / Programming Hunt Groups Press ADMIN. The display shows Using the Hospitality featuresHospitality passwords Desk pswdPress ‘until the display shows Hospitality Room/desk informationCond pswd There are two aspects to programming room informationService times Programming room informationPress ≠ . Show set displays At the Hospitality heading, press ≠until Service time Using the room/set programmingSetting dialing filters by room state Press To exitUsing the admin set Setting the room conditionUsing the room set To indicate Set to srv donePress ‘. Attn duration 15 displays Programming the alarm featureTerminals&Sets¤‹ﬂ›ﬂ Press ‘. Time format12 hr displaysUsing the Administration set to control alarms Enter time Using the alarmCanceling an alarm HhmmTurning off an alarm 194 / Using the Hospitality features Telephone features Installing Business Series TerminalsInstalling the Business Series Terminal connections Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wallMounting a Business Series Terminal using the stand Installing Norstar telephones Installing a Norstar telephoneMounting a Norstar telephone on the wall Naming a telephone or a line Moving telephonesStopping calls Refusing to answer a callCanceling Do Not Disturb Allow callsUsing Background Music Turning Background Music offHave it attached to your ICS Some telephones, you use Flash instead of handsfree/mute ˚‡› ˚‡ﬁ˚‚⁄ Telephone features Conference ˚‡· ˚‡⁄˚ﬂ¤ ˚¤ Cancel ˚£¤ ˚ﬂ·˚ﬂ‡ ˚‚‚ Using a data communication device with the I-ATA˚‡¤ Device. Enter ˚ To turn the tones back onUsing the I-ATA with modems and fax machines Troubleshooting for the device attached toMight be with the data communication device 210 / Telephone features Isdn Isdn BRI features Line access from an Isdn terminalNetwork Name Display for BRI Name and number blocking for BRI Service provider featuresWhen activated Allows you to block the outgoing name Call ForwardAutomatic Recall Calling the number your calls are forwarded toAutomatic Call Back Mcid profileIsdn BRI terminals Network Call Diversion profileMcid prompts Isdn applications Leased line backup Internet and database accessLAN to LAN bridging 218 / Isdn Preventing certain calls from being made Using System featuresUsing alternate or scheduled services Making additional telephones ringTurning Services on and off Press ≠. Ringing Service displays Turning Services on and off using feature codesPress ‘twice. Services displays Press ≠and use Change to set the Service to ManualTo turn on a Service To turn off a ServiceSched Ringing No services onSched Restrn Sched Routing224 / Using System features Give Using passwordsUsing a Basic password ProgrammingChanging passwords Clearing a Call Log passwordDesk pswd Hospitality passwordsSilent Monitor password Cond pswdChanging the direct-dial telephone assignments Using special telephonesDirect-dial Press ≠at Terminals&SetsBypassing a Hotline You can set up a telephone as a hotlineHotline Making a telephone a hotline telephonePress ≠ at Terminals&Sets Control telephoneSM Supervisor Intrnl , or ExtrnlUsing Set lock Changing Set Lock programming for a telephoneUsing an auxiliary ringer Turning the auxiliary ringer for a telephone on or offFull Using Host System dialing signals Preventing a telephone from using LinkLink While on a call, press PauseLong Tones Sounds for as long as you hold down the buttonRun/Stop Long TonesUsing tone dialing for a call Wait for Dial ToneInvalid code Using your Norstar system from an external location Controlling access to your Norstar systemDirect inward system access Disa Class of Service COSMaintaining security Accessing Norstar remotely over the public network TonesUsing Class of Service COS passwords Changing your Class of ServiceInvalid Password 242 / Using System features Hunt Groups General System featuresDisconnect supervision Internal numbersLine assignment Target lineOverflow call routing M7100 and T7100 telephonesMemory buttons One-line displaySubstitutes for display buttons Volume bar Prime linePrivate lines 248 / General System features Testing the telephone TroubleshootingUsing the alarm telephone Reporting and recording alarm codesTesting the speaker in the telephone handset Testing the telephone displayTesting the telephone buttons Handset testTesting the telephone headset Testing the telephone speakerTesting the power supply to a telephone 252 / Troubleshooting 1234567890123 Common feature displaysYou may see the following displays when you use a feature 3921Call 21? Pick up receiverPriority Release a call Use line pool?No free lines No line selected Use21 Incoming only Symbols IndexËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp Ways to make a 73 Call 221? ATA feature code 204 Call tracedATA feature code 204 Cant ring again 74, 81 Cancel Camp denied 115 Camp max 114 Camp to 115 Camped 115 CampedCAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators KIM Line 001 waitingMaintaining security 238 Make calls first 255 making calls No line selected 254 Not allowed Not available 215Positioning on the set 22 Override Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Show SwcaÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View Heading Show Backup programming overlaysT7316 Back Next Heading Show