Nortel Networks 6.1 manual Feature notes, DN Idle, Need I/C key

182 / Programming Hunt Groups

DN: Idle		The current call on the telephone you are
OTHER	EXIT	monitoring is either not a Hunt Group call,
		or the call came in on a line key on that
		telephone.
		Note: You should not assign lines which
		are assigned to the hunt group to
		individual hunt group members
		No intercom key is currently available to
Need I/C key
		support the feature.

Feature notes

•You can only monitor external hunt group calls.

•You must release all calls on your supervisor telephone before you attempt to run a monitoring session.

•The DN you choose to monitor must be a designated member of a hunt group.

•The supervisor telephone can be part of a hunt group. Supervisor telephones cannot be monitored.

•If the hunt group call gets transferred, the session is dropped because the call is no longer a hunt group call.

•If any of the parties release the call, the monitoring session is dropped, and the supervisor will be prompted to pick another DN to monitor.

•To transfer a session to your handset when you start the monitoring session in handsfree mode, press the OTHER key and re-enter the DN, otherwise the session will continue on your telephone speaker.

•If your telephone is in Silent Monitor idle mode, and you press the Intercom key, the monitoring session will terminate.

•You can monitor calls that are forwarded to a hunt group member.

•If the call is parked, attached to a SWCA key, put on Hold, or camped, Silent Monitor will drop the monitoring session and the supervisor will receive an indication that the hunt group telephone is now idle.

•If the current hunt group call is part of a conference call, it cannot be monitored.

•You can initiate a session on a Hunt group telephone with Do Not Disturb or Auto Privacy are active.

Compact ICS 6.1 System Coordinator Guide P0603544 02