Nortel Networks 6.1 manual Incoming calls

108 / Handling many calls at once

Each group telephone must either have a line appearance of the call coming in, or a free intercom button to be able to retrieve a SWCA call. The number of SWCA keys that can be assigned will depend on available buttons on the telephone. T7316, T7316E, T7316E+KIM, and T7324 telephones provide the broadest use of this feature since they have the most memory keys with indicators. Companion, M7000/T7000 and M7100N/T7100 telephones do not have line or intercom buttons, therefore, they cannot be assigned SWCA lines.

Incoming calls

When you answer an external call, the system can react in one of two ways, depending on what settings were specified in system programming:

•the call may be transferred automatically to a free SWCA key when you answer the call. In this case, you need to put the call on Hold or press the SWCA key the call transferred to, to free the line the call came in on.

OR

•you may need to press a free SWCA button to transfer the call manually to a free SWCA key. In this case, when you transfer the call, the line the call came in on is released.

When you put a call on hold, the system can react in one of two ways if you have SWCA keys defined:

•when you put the call on Hold, the call transfers to a SWCA key and all the other extensions with corresponding SWCA keys display a flashing indicator beside the button. The call can be picked up at any other extension. If the call automatically transferred to a SWCA key when it was answered, then this option puts the call on hold at the same key.

OR

•when you put the call on Hold, it stays on hold on the line that it came in on. To make the call available to other extensions, press a free SWCA key rather than Hold.

Calls with appearances on SWCA keys show a solid indicator when the call is active. On the extension where the call is active, an Intercom or Line button also becomes active.

Compact ICS 6.1 System Coordinator Guide P0603544 02