W230/W388/W216/W231
Table 4: Level 1 and 2 Troubleshooting Chart (Continued)
Symptom | Probable Cause | Verification and Remedy |
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7. Telephone will not recognize or accept | SIM card defective. | Check the SIM card contacts for dirt. Clean if |
SIM card. |
| necessary, and check if fault has been |
|
| cleared. If the contacts are clean, insert a |
|
| known good SIM card into the telephone. |
|
| Power up the unit and confirm that the card |
|
| has been accepted. If the fault no longer |
|
| exists, replace the defective SIM card. |
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|
|
8. Keypad not functioning. | Keypad defective. | Use alcohol to wipe the keypad metal dome. |
|
| Check if fault has been cleared. If the fault is |
|
| still present, either replace the keypad or |
|
| refer to a Level 3 Service Center for the key- |
|
| pad metal dome replacement. |
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|
|
9. Vibrator feature not functioning. | a) Vibrator faulty. | Check general condition of vibrator. If it is |
|
| good, proceed to b. |
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|
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| b) Vibrator defective. | Replace the defective vibrator. |
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|
|
10. No or weak audio when using head- | Headset plug not fully pushed. | Ensure the headset plug is fully seated in the |
set. |
| jack. |
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|
|
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.
33 | May 30, 2008 |
