Multi-Tech Systems FF200 PSTN

Chapter 2: System Overview

Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 14

Receiving a Fax, Server Perspective – Acme99 Gets a Fax

Customer faxes order

to Joe at Acme99.

Uses Joe’s PBX

fax number:

7635553032

1

2Fax message traverses

public phone network.

Fax message reaches

PBX. Calls to all fax ex-

tensions are directed to

FF200 FaxFinder Server.

3

Acme99 Office

Quontaazy Scientific

Office

PBX Ext 3032

Joe

PBX Ext 3049

Pat --

Admin Email:pat

@acme99

.com

7Fax message from customer

(Quontaazy’s order)

arrives as attachment

(TIF file) in Joe’s email inbox:

joe@acme99.com.

Joe opens TIF file

of customer order

message using

Multi-Tech Tiff

Viewer program.

PBX Ext 3033

Pete

Email:pete

@acme99

.com

PBX Ext 3031

Mary

Email:mary

@acme99

.com

8

9FaxFinder Server fax log ( )

indicates successful fax reception.

pass

Name

Remote ID Result

Fax Log

Time

Pat

Pete

07/27/2004 12:47:31 PM 7747354686

Send

Receive

07/27/2004 10:48:46 AM

07/27/2004 10:32:06 AM

07/27/2004 09:49:39 AM

07/27/2004 09:39:31 AM

07/27/2004 09:20:02 AM

07/27/2004 08:07:26 AM

07/27/2004 07:33:19 AM

Pat

Mary

Pete

Joe

9857979

2123670278

8017920194

7175782 pass

pass

pass

pass

pass

pass

pass

send

send

send

send

receive

receive

receive

Joe

Pete

3033258763

send

PSTN

PBX

Station Por ts

FF200

FaxFinder

Server

POTS

Modem

Ethernet Port

Acme99 Hyperbolic Gadulators– Order Form

Acme99 Gadulator Orders orders@acme99.com

926 Main St. www.acme99.com

Timbergull, MN 55555

763-717-3000 Fax: 763-555-3033

Date _27 July 2004__________________________

Name: _Quontaazy Scientific, Inc.__________________________________

Contact __ Kim Phon ____________________________________________

Street __9140 Cryo Pkwy E.________________________________________

City/State/Zip__Carrollford, MA 01555

_____________________________________

Phone __774-735-4685___________________________________________

Payment

Terms Pur. Order

NumberConfirmation

Number Routing

NumberCredit/

Refund

QP180023

Ship DateCarrier Back Order RMA Voucher

F

POTS

Modem

Contents

Main FaxFinder FF200 Administrator User Guide Page Table of Contents Page Page Chapter 1 Product Description and Specifications Product Description Product Features Prerequisite: Determining PBX Compatibility & Configuration Safety Warnings Technical Specifications Related Manuals Distributing Documents to Client Users Chapter 2 System Overview Our Sample FaxFinder Systems PBX . . . . . . PSTN PSTN FF200 FaxFinder Modes Server Setup for Sample FaxFinder System Acme99, Inc. PSTN Name Server Ethernet LAN Name User ID Email Address Ext Function PSTN PBX Station Por ts Page Sending a Fax, Server Perspective Acme99 Sends a Fax Customer receives Marys FAX message about product specifications. Station Ports 4 3 Page Page Fax Message Components Cover Page From: To: Subject : Comment : ... Outgoing Fax Transmission How the FaxF inders ou tgoing fax comes together. Recipient Sender Chapter 3 Server Installation Prerequisite: Determining PBX Compatibility & Configuration We Supply You Supply Part A: Cabling -- Connecting the FaxFinder to Power Outlet, Phone Lines, and Ethernet 1. Connect FaxFinder to AC Outlet 2.Verify powering. 3. Connect FaxFinder to Ethernet Network. Part B: Connecting to Telephony Service PBX Routing Mode POTS Mode Part C: Configuring the FaxFinder Server Summary of Configuration Data Server Parameters (for Server Admin screen) Values for this FaxFinder Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 24 1. Setting Admin PC to Startup IP Address 2. Logging In (I) Admi ni stra tion: IP Conf igur ation 4. Resetting Admin PC to Its Regular IP Address Name 5. Logging In (II) Ext Function User ID Emai l Addres s 6. Setting Administrative Functions Name User ID Em ail Addres s Ext Function Phone Book Name User ID Em ail Addres s Ext Function Name add Pat-A dmin pat-a dmin pa t@acme 99.com Unassigned Num ber 7. Setting Up the Mail Server 8. Configuring the FaxFinders Modem Page Page 9. Changing Admins Server Password Name User ID Pas sw or d Function Password Administration update update Confirm Password Name pat-admin update Password Administration Pat-Admin update Page 12. Adding Client/Users to the Phone Book Name User ID Email Address Ext Function Phone Book Page Page Fax Log Screen Fax Details Screen Page Current Status Screen Page Logout Option Help Screen Page Page Page Page Phone Book Screen Name User ID Email Addres s Ext# Function Phone Book PBX Routing Mode (or operating with PBX Mode Codes). The Unassigned Number POTS Mode. The Unassigned Number Modem Configuration Screen POTS Modem Page Page Page Password Administration Screen Chapter 5 FaxFinder Client Software Configuration Installing FaxFinder Client Software Page Page Page Page Associating Client with Specific FaxFinder Unit(s) Page Dis-Associating the Client from a Specific FaxFinder Unit Disabling and Re-Enabling a Clients FaxFinder Service Sending Test Fax FaxFinder Fax Client Software Menu Command Definitions Page Page Page Page Page Page Page Chapter 6: FaxFinder Client Software Operation Sending a Fax Page Page Page Page Page Scheduling Fax Transmissions Re-Sending a Failed Fax Putting Pending Faxes on Hold and Rescinding the Hold Page Page Canceling a Fax Setting Fax Retry Number and Interval Sending One Fax Containing Multiple Documents Page Forwarding a Fax Page Receiving a Fax Receiving Faxes in POTS Mode Page Receiving Faxes in PBX Routing Mode Page Using the Multi-Tech Tiff Viewer Frequently Used Commands Toolbar Icons Page Page Page Page Importing Fax Images into Other Application Programs Setting Up Your Address Book Manually Page Setting Up Your Address Book by Synchronizing with Outlook What Synchronization Means Synchronization Procedure Page Page Using Stock Cover Pages Page Page Page Page Page Creating or Modifying Cover Page Styles Creating New Cover Page Templates Page Page Field Type Source of Info Placed in Field Description Page Page Page Page Modifying Existing Cover Page Templates Page Page Page Page Page Cover Page Generator Menu/Icon Command Descriptions File Menu Edit Menu Insert Menu Page View Menu Settings Menu Reporting Failed Faxes to the Administrator Chapter 7 Server Operation Fax Log Email Messages Front Panel LEDs Dealing with Failed Fax Reports Failure Analysis: Factors to Consider Possible Solutions to Fax Failure Problems Page Operation: Applicability of Device Manager Access to Commands Device Manager Command Summary How to Access Command Command Name Summary Opening the Device Manager Software Device Manager Main Screen Main Screen Menu or Column Description Device Manager Edit Menu Edit Menu Command Description Page Page Page Right-Click Menu for Selected FaxFinder Device Right-Click Menu Command Description Page Page Page Update FaxFinder/CallFinder/Multi- Access N.N.N.N Field Description Page Firmware Updating Process - Detailed FaxFinder Modem Firmware Update Page Page Page FaxFinder Server Firmware Update Page Page Uninstalling or Reinstalling the Device Manager Software Page Page Chapter 9 Troubleshooting 1. What if I can't see the web page for my FaxFinder ? 2. What if I don't get an email when I set the mail server address ? Page 3. What if the FaxFinder doesn't answer a fax call? 4. What if I don't get the email to me of the test fax that I sent? Chapter 10 Regulatory Information 47 CFR Part 68 Telecom 47 CFR Part 15 Regulation Fax Branding Statement Canadian Limitations Notice Industry Canada WEEE Statement (Waste Electrical and Electronic Equipment) Chapter 11: Warranty, Service, & Repair Multi-Tech Warranty Statement Repair Procedures for U.S. and Canadian Customers Repair Procedures for International Customers (Outside U.S.A. and Canada)