MR9600 User Guide

Introduction

This chapter provides information needed to identify and fix problems with the MR9600. Problems can be diagnosed by observing the LED indicators on the MR9600’s front panel, or through the dedicated management console’s screen. Also, problems can be found by performing the diagnostic tests documented in Chapter 8 of the MultiCommManager Owner’s Manual.

For specific MultiModem troubleshooting information, refer to the MultiModem Owner’s Manual shipped with your MultiModem. For basic Windows messages, refer to your Windows manual or Help screens. For a description of the MR9600’s LED indicators, see Chapter 1.

MR9600 Diagnostic Tests

If you suspect that your MR9600 is not functioning properly, you can run the following diagnostic tests to test the MR9600’s hardware capabilities.

1.Refer to Figure 3 on page 8 to locate the test jumper on the MR9600 Controller card. Put the test jumper into the loopback position, so the two pins are shorted together. Reinstall the MR9600 assembly into the CC9600 chassis. Plug the 10Base-T loopback jumper into the Ethernet connector labeled “LAN” on the rear of the CC9600 chassis.

2.Run MultiExpress or another datacomm program on a PC at 115,200 bps with no flow control. Connect the COM port used by the datacomm program to the MR9600’s RS-232 port on the rear of the CC9600 chassis.

3.Reset the MR9600 by pressing the reset button on the front with a paper clip, or turn the CC9600 chassis off and on.

4.When prompted to start manually, press a key.

5.When prompted to enter a user name and password, log in as supervisor.

6.Type the command HDTEST and press ENTER.

7.You will see a menu. Proceed with testing in the following order:

WARNING: Running options out of order or ones not specified may cause unpredictable results.

Test 2 Red LEDs on. Test 3 Green LEDs on.

Test 4 All LEDs off.

Test 5 Flash memory test.

Test 7 Ethernet loopback test.

Watch for the green Ethernet LED on the left side of the front panel; it should be on solid.

Numbers stopped and packets received will match.

Test 1 Start backplane. LEDs on the front panel of the MR9600 should reflect the number of cards installed.

Test a Sets segment 1 modems to 9600 bps.

Test b Sets segment 1 modems OOS.

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CommPlete Communications Server

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Multi-Tech Systems manual Introduction MR9600 Diagnostic Tests
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MR9600 specifications

Multi-Tech Systems MR9600 is a versatile and powerful device tailored for today's diverse communication needs, featuring advanced technology that ensures reliable connectivity and performance. This multi-purpose communication platform is primarily designed for applications in the Internet of Things (IoT), machine-to-machine (M2M) communications, and various telecommunication systems, providing seamless data transmission across multiple networks.

One of the standout features of the MR9600 is its integrated 4G LTE capability, offering high-speed cellular connectivity. This ensures that users can maintain uninterrupted communication regardless of their geographic location. The device supports a wide range of LTE bands, making it compatible with numerous cellular networks worldwide. Additionally, the MR9600 is equipped with fall-back support for 3G networks, providing a safety net for areas with limited 4G coverage.

The MR9600 is designed with a variety of interfaces, including Ethernet, serial, and USB ports, allowing for easy integration with legacy systems and modern devices. This flexibility ensures that the MR9600 can be deployed in numerous environments, from industrial automation to smart city applications, making it a go-to solution for system integrators and developers looking to enhance connectivity.

Security is another essential aspect of the MR9600, featuring built-in security protocols that protect data transmission and device integrity. With secure access controls, including VPN and firewall capabilities, users can rest assured that their information remains safe from potential threats.

Furthermore, the MR9600 supports over-the-air (OTA) firmware updates, allowing for streamlined management and maintenance of devices in the field. This feature reduces downtime and enhances operational efficiency, enabling businesses to scale their IoT deployments effortlessly.

In summary, the Multi-Tech Systems MR9600 combines advanced 4G LTE technology, multiple connectivity options, and robust security features to deliver a reliable and efficient communication solution. Its versatility makes it suitable for a wide array of applications, solidifying its place as a leading choice for enterprises looking to optimize their communication capabilities in an increasingly connected world.
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