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Multi-Tech Systems MT5634ZPX Chapter 7 - Warranty, Service, and Technical Support

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Chapter 7 - Warranty, Service, and Technical Support

Contents

User Guide User Guide Trademarks World Headquarters Chapter 2 - Hardware Installation Chapter 3 - Driver Installation Chapter 4 - Using Your Modem Chapter 7 - Warranty, Service, and Technical Support Appendixes Glossary Index Chapter 1 - Introduction and Description Introduction Product Description General features Fax Voice Manual Organization Technical Specifications Trade Name Model Number Client-to-Server Data Rates Carrier Frequencies: V.34/V.90/K56flex V.32terbo/V.32bis/V.32 ITU-TV.22bis/V.22 or Bell 212A Standard Chapter 2 - Hardware Installation Hardware Installation - Introduction Safety Warnings Installation Overview Step 1 - Configuring DIP-Switchesand Jumpers Control Panel Modems Modems Properties Diagnostics More Info Step 2 - Install the Modem into Your Computer Step 3 - Connect Your Modem to the Telephone Line Sound Card Considerations Chapter 3 - Driver Installation Step 4 - Install the Modem Driver Removing a Previous Modem from Your PC Chapter 4 - Using Your Modem Step 5 - Configure the Modem for Your Country (Global Modem Only) Step 6 - Install Data Communications Software Operating Your MultiModemZPX Configuring Windows Dial-UpNetworking Windows 95/98 Dial-UpNetworking Testing Your Modem Testing Data Functions Testing Fax Functions Other Methods for Accessing Microsoft Fax MultiModemZPX’s Answering Machine Test Remote Configuration Basic Procedure Setup Changing the Setup Password Changing the Remote Escape Character Chapter 5 - AT Commands and Fax Commands AT Commands Fax Commands Chapter 6 - Troubleshooting Introduction to Troubleshooting Initial Checklist Common Problems The modem does not respond to commands The modem dials but cannot make a connection The modem disconnects while online The modem cannot connect when answering File transfer appears slower than it should Data is being lost Garbage characters display on the monitor Fax and data software won’t run at the same time Chapter 7 - Warranty, Service, and Technical Support Multi-TechSystems, Inc. Warranty & Repairs Policies Repair Procedures for International Customers (Outside U.S.A. and Canada) Repair Procedures for International Distributors Online Warranty Registration Service Replacement Parts Technical Support Internet Sites Appendixes Appendix A - Regulatory Compliance FCC Part 68 Telecom Analog/Modem Fax Branding Statement Class B Statement FCC Part Industry Canada European Low Voltage Directive Protection Against Contact with TNV Circuit (Internal PC Cards) EMC, Safety and R&TTE Directive Compliance International Modem Restrictions New Zealand Telecom Warning Notice Appendix B - Updating Your Modem’s Firmware Introduction Upgrade Overview Step 1: Identify the Modem Firmware Step 2: Identify the Current Firmware Version Step 3: Download the Upgrade File Step 4: Install the Flash Wizard Step 5: Extract the Upgrade Files Step 6: Document Your Stored Parameters Step 7: Upgrade the Modem’s Firmware Using the Flash Wizard Step 8: Restore Your Parameters Appendix C - Global Wizard Configuration Utility Page <Back Appendix D - ASCII Conversion Chart Glossary Glossary Page Page Page Page Page Page Page Page Index Index