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Multi-Tech Systems MT5634ZPX Appendix B - Updating Your Modem’s Firmware, Introduction, Upgrade Overview, Step 1: Identify the Modem Firmware, Step 2: Identify the Current Firmware Version

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Appendix B - Updating Your Modem's Firmware

Appendix B - Updating Your Modem’s Firmware

Introduction

Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, either the manufacturer or the user can change the firmware as bugs are fixed or new features are added.

Multi-Tech System’s Flash Wizard utility can be used in the Windows operating system to update (flash) your modem’s firmware.

The Flash Wizard utility is available on the MT5634ZPX System CD or can be downloaded from Multi-Tech’s ftp site.

Upgrade Overview

The upgrade (flash) procedure for the Windows operating system consists of the following steps:

1.Identify the modem’s model number and firmware version.

2.Identify the current version of the firmware.

3.Download the upgrade (.HEX) file for your modem.

4.Extract the firmware upgrade (.HEX) file.

5.Install The Flash Wizard .

6.Document your stored parameters.

7.Upgrade the modem’s firmware using the .HEX file and the Flash Wizard.

8.Restore your parameters.

Step 1: Identify the Modem Firmware

You must know the model number and firmware version of your Multi-Tech modem to know whether you should update it.

1.Run your favorite terminal program. If you are using Windows 95, Windows 98, Windows NT, or Windows 2000, you can use HyperTerminal.

2.In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on your screen, be sure to type it completely, and then press Enter. The modem should respond OK.

3.After the modem responds OK, type ATI and press Enter. Record your results. The model number and firmware version should appear.

Step 2: Identify the Current Firmware Version

Identify the current version of the firmware available for your modem on the Multi-Tech web site. If your modem already has the current firmware, there is no need to update it.

1.Using your favorite Web browser, go to Multi-Tech System’s support web page. Follow the links to the modem firmware page.

2.Locate your modem model number.

Multi-Tech Systems, Inc. MT5634ZPX User Guide

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Contents

User Guide User Guide Trademarks World Headquarters Chapter 2 - Hardware Installation Chapter 3 - Driver Installation Chapter 4 - Using Your Modem Chapter 7 - Warranty, Service, and Technical Support Appendixes Glossary Index Chapter 1 - Introduction and Description Introduction Product Description General features Fax Voice Manual Organization Technical Specifications Trade Name Model Number Client-to-Server Data Rates Carrier Frequencies: V.34/V.90/K56flex V.32terbo/V.32bis/V.32 ITU-TV.22bis/V.22 or Bell 212A Standard Chapter 2 - Hardware Installation Hardware Installation - Introduction Safety Warnings Installation Overview Step 1 - Configuring DIP-Switchesand Jumpers Control Panel Modems Modems Properties Diagnostics More Info Step 2 - Install the Modem into Your Computer Step 3 - Connect Your Modem to the Telephone Line Sound Card Considerations Chapter 3 - Driver Installation Step 4 - Install the Modem Driver Removing a Previous Modem from Your PC Chapter 4 - Using Your Modem Step 5 - Configure the Modem for Your Country (Global Modem Only) Step 6 - Install Data Communications Software Operating Your MultiModemZPX Configuring Windows Dial-UpNetworking Windows 95/98 Dial-UpNetworking Testing Your Modem Testing Data Functions Testing Fax Functions Other Methods for Accessing Microsoft Fax MultiModemZPX’s Answering Machine Test Remote Configuration Basic Procedure Setup Changing the Setup Password Changing the Remote Escape Character Chapter 5 - AT Commands and Fax Commands AT Commands Fax Commands Chapter 6 - Troubleshooting Introduction to Troubleshooting Initial Checklist Common Problems The modem does not respond to commands The modem dials but cannot make a connection The modem disconnects while online The modem cannot connect when answering File transfer appears slower than it should Data is being lost Garbage characters display on the monitor Fax and data software won’t run at the same time Chapter 7 - Warranty, Service, and Technical Support Multi-TechSystems, Inc. Warranty & Repairs Policies Repair Procedures for International Customers (Outside U.S.A. and Canada) Repair Procedures for International Distributors Online Warranty Registration Service Replacement Parts Technical Support Internet Sites Appendixes Appendix A - Regulatory Compliance FCC Part 68 Telecom Analog/Modem Fax Branding Statement Class B Statement FCC Part Industry Canada European Low Voltage Directive Protection Against Contact with TNV Circuit (Internal PC Cards) EMC, Safety and R&TTE Directive Compliance International Modem Restrictions New Zealand Telecom Warning Notice Appendix B - Updating Your Modem’s Firmware Introduction Upgrade Overview Step 1: Identify the Modem Firmware Step 2: Identify the Current Firmware Version Step 3: Download the Upgrade File Step 4: Install the Flash Wizard Step 5: Extract the Upgrade Files Step 6: Document Your Stored Parameters Step 7: Upgrade the Modem’s Firmware Using the Flash Wizard Step 8: Restore Your Parameters Appendix C - Global Wizard Configuration Utility Page <Back Appendix D - ASCII Conversion Chart Glossary Glossary Page Page Page Page Page Page Page Page Index Index