| 8 Solving Problems |
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The Modem Does Not Respond to Commands
ÖMake sure the modem is plugged in and turned on. (See “None of the Indicators Light.”)
ÖMake sure you are issuing the modem commands from data communication software, either manually in terminal mode or automatically by configuring the software. (You cannot send commands to the modem from the DOS prompt.)
ÖMake sure you are in terminal mode in your data communication program, then type AT and press ENTER. If you get an OK response from your modem, your connections are good and the problem likely is in the connection setup in your communication software.
ÖTry resetting your modem by turning it off and on. If you are using DOS or Windows 3.1 communication software, make sure the initialization string includes &F as the first command, to cancel any “leftover’ command that could affect the modem’s operation.
ÖIf you don’t get an OK, the problem may still be in the communication software. Make sure you have done whatever is necessary in your software to make a port connection. Not all communication programs connect to the COM port automatically. Some connect when the software loads and remain connected until the program terminates. Others can disconnect without exiting the program. The modem’s TR indicator lights to show that the software has taken control of the modem through the COM port.
ÖYour communication software settings may not match the physical port the modem is connected to. The serial cable might be plugged into the wrong
ÖIf the modem is on, the cable is plugged into the correct port, the communication software is configured correctly, and you still don’t get an OK, the fault might be in the serial cable. Make sure it is firmly connected at both ends.
ÖIs this the first time you have used the cable? If so, it may not be wired correctly. Check the cable description on the packaging to make sure the cable is the right one for your computer.
ÖPeripheral expansion cards, such as sound and game cards, might include a serial port preconfigured as COM1 or COM2. The extra serial port, or the card itself, may use the same COM port, memory address, or interrupt request (IRQ) as your communication port. Be sure to disable any unused ports.
Windows 9x:
Windows NT 4.0: To look for address or IRQ conflicts, click Start, Programs, Administrative Tools (Common), and Windows NT Diagnostics. In the Windows NT Diagnostics dialog box, click the Resources tab to see which input/output ranges and interrupt requests are in use. If you need to open your computer to change switches or jumpers on the conflicting device; refer to the device’s documentation.
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