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Multitech MTPSR1-120 manual Tech Support, Recording ProxyServer Information

Models: MTPSR1-120

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Chapter 6 - Warranty, Service and Technical Support

Chapter 6 - Warranty, Service and Technical Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1- 800-972-2439. Please fill out the ProxyServer information (below), and have it available when you call. If your ProxyServer requires service, the tech support specialist will guide you on how to send in your ProxyServer (refer to the next section).

Recording ProxyServer Information

Please fill in the following information on your Multi-Tech ProxyServer. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your ProxyServer.

Please note the type of external link device that is connected to your ProxyServer before calling tech support. Also, note the status of your ProxyServer including LED indicators, screen messages, diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space below to note the ProxyServer status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

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______________________________________________________________________________________________________________

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Multitech MTPSR1-120 manual Tech Support, Recording ProxyServer Information, Warranty, Service and Technical Support

Contents

User Guide Dual Ethernet ProxyServer Model MTPSR1-120TRADEMARK User GuideRecord of Revisions RevisionDescription PatentsChapter 4 - Firewall Software Chapter 2 - InstallationChapter 3 - Software Loading and Configuration Chapter 1 - Introduction and DescriptionIndex Chapter 5 - Remote Configuration and ManagementChapter 6 - Warranty, Service and Tech Support AppendixesChapter 1 - Introduction and Description Preview of this Guide Chapter 2 - InstallationChapter 3 - Software Loading and Configuration IntroductionAppendixes Chapter 5 - Remote Configuration and ManagementChapter 6 - Warranty, Service and Tech Support Chapter 4 - ProxyServer SoftwareWAN Link PowerFront Panel Description ETHERNET 1 andPower Connector RS232/V.35 ConnectorEthernet 1 and 2 10Base-T Connectors Command ConnectorWAN Link SpecificationsCommand Port Ethernet PortsChapter 2 - Installation Dual Ethernet ProxyServer User Guide Safety WarningsUnpacking Your ProxyServer Figure 2-1. UnpackingFigure 2-3. Shunt Positions V.35 Shunt ProcedureStep Procedure Figure 2-2. Cabinet Mounting ScrewDual Ethernet ProxyServer User Guide Cabling Procedure Step ProcedureCabling Your ProxyServer Figure 2-4. Cable ConnectionsChapter 2 - Installation Table 2-1. cont’d Step Procedure Dual Ethernet ProxyServer User Guide Chapter 3 - Software Loading and Configuration Dual Ethernet ProxyServer User Guide Loading Your Software7. The “Do you want to download default setup?” dialog is displayed Chapter 3 - Software Loading and ConfigurationIP Port Configuration DHCP Relay Agent does not applyDual Ethernet ProxyServer User Guide Chapter 3 - Software Loading and Configuration Default WAN Link ConfigurationDual Ethernet ProxyServer User Guide 19. The Writing Setup dialog box is displayed as the setup configuration is written to the ProxyServerChapter 4 - Firewall Software Introduction Configuration 1 - Cable/DSL ModemFigure 4-1. Cable/DSL Modem Configuration Typical ApplicationsChapter 4 - Firewall Software Private LAN Configuration 2 - Existing Dual-LAN with RouterFigure 4-2. Existing Dual-LAN with Router Configuration Internet Services NetworkConfiguration 3 - New Dual-LAN with T1 DSU Figure 4-3. New Dual-LAN with T1 DSU ConfigurationChapter 4 - Firewall Software Dual Ethernet ProxyServer User Guide The Internet LAN Port Parameters group is either configured with the DHCP Client option active, enabling the ISP to dynamically provide the registered Internet IP addresses, or with the DHCP Client option disabled if a static IP addressing scheme is provided by the ISP. If the DHCP Client field is deactivated the static IP Address of 204.26.12.10 is then entered and the WAN option is checked in the Internet Gateway Parameters groupChapter 4 - Firewall Software Configuration Port SetupDownload Default Setup Firewall Program GroupDual Ethernet ProxyServer User Guide Download Firmware UpdateUninstall Firewall Configuration WAN Device ConfigurationChapter 4 - Firewall Software Firewall ConfigurationDual Ethernet ProxyServer User Guide Changing IP ParametersNet Mask - Enter the Subnetwork Mask for the WAN port in this field Chapter 4 - Firewall SoftwareDual Ethernet ProxyServer User Guide Changing WAN Port ParametersChapter 4 - Firewall Software Adding Proxy ApplicationsDual Ethernet ProxyServer User Guide Enabling the DHCP ServerChapter 5 - Remote Configuration and Management Enabling PPP/SLIPEnabling PPP Dual Ethernet ProxyServer User Guide Enabling SLIPApplications StatisticsChapter 4 - Firewall Software Dual Ethernet ProxyServer User Guide FilteringChapter 5 - Remote Configuration and Management Connect the modem to your local telephone line Modem-Based Remote Configuration ProcedureIntroduction Dual Ethernet ProxyServer User GuideClick OK when you are satisfied with your selections Chapter 5 - Remote Configuration and ManagementLAN-Based Remote Configuration Procedure Windows Sockets Compliant TCP/IP StackDual Ethernet ProxyServer User Guide 8 Click Exit when the downloading is complete Chapter 5 - Remote Configuration and ManagementRemote Management TelnetDual Ethernet ProxyServer User Guide Chapter 5 - Remote Configuration and Management Firewall ConfigurationFirewall Management Menu WAN Device ConfigurationDual Ethernet ProxyServer User Guide WEB ManagementChapter 6 - Warranty, Service and Tech Support Dual Ethernet ProxyServer User Guide Limited WarrantyOn-line Warranty Registration IntroductionChapter 6 - Warranty, Service and Technical Support Tech SupportRecording ProxyServer Information MULTI-TECH SYSTEMS, INC 2205 WOODALE DRIVE MOUNDS VIEW, MINNESOTA ServiceATTN SERVICE OR REPAIRS Dual Ethernet ProxyServer User GuideIf you know the file name The Multi-Tech BBSTo Log on to the Multi-Tech BBS To Download a Fileftp//ftp.multitech.com About the Multi-Tech Fax-Back ServiceAbout CompuServe About the InternetAppendixes Dual Ethernet ProxyServer User Guide Appendix A - TCP/IP Description Dual Ethernet ProxyServer User Guide Internet Protocol IPIndex F 20, 33 Configuration 2 - Existing Dual-LAN with Router26Configuration 3 - New Dual-LAN with T1 DSU Secured LAN Port Parameters