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National Instruments WAP-3711 user manual NI WAP-3701/3711 User’s Manual, Troubleshooting

Models: WAP-3701 WAP-3711

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NI WAP-3701/3711 User’s Manual

Troubleshooting

The NI WAP-3701/3711 stops working and does not respond to Web management requests.

yThe firmware of the AP may be stuck in an incorrect state.

¾Unplug the power connector from the power jack, and then re-plug the connector to restart the AP.

¾Report this problem to our technical support staff.

yIf the AP still does not work after being restarted, some hardware components of the AP may have failed.

¾Contact our technical support staff.

B-4

Page 43

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National Instruments WAP-3711 user manual NI WAP-3701/3711 User’s Manual, Troubleshooting

Contents

First Edition, Sept NI WAP-3701/3711 User’s ManualNI WAP-3701/3711 User’s Manual Copyright NoticeTrademarks DisclaimerTable of Contents Appendix D Technical Support and Professional ServicesAppendix C Regulatory Statement‰ Overview ‰ Package Checklist ‰ Product Features Introduction‰ Product Specifications Overview Package ChecklistProduct Features Product SpecificationsIntroduction Software FeaturesPower NI WAP-3701/3711 User’s Manual‰ Confirming the Settings of the AP and Client Computers Getting Started‰ First-Time Installation and Configuration ‰ Deploying the Access Point AP ‰ Setting up Client ComputersStep 4 Use the web-based manager to configure the NI WAP-3701/3711 First-Time Installation and ConfigurationStep 1 Select the Power Source Step 3 Set up the computer’s IP addressStep 5 Select the Operational Mode for NI WAP-3701/3711 NI WAP-3701/3711 User’s ManualGetting Started instructionsGetting Started Step 6 Configure the NI WAP-3701/3711’s IEEE 802.11 settingsStep 7 Review and Apply Settings NI WAP-3701/3711 User’s ManualTo adjust the alignments of a pair of bridges’ directional antennas Deploying the Access Point APSetting up Client Computers Configuring IEEE 802.11g-related SettingsChecking if the TCP/IP-related Settings Work Confirming the Settings of the AP and Client ComputersConfiguring TCP/IP-related Settings Checking if the IEEE 802.11g-related Settings WorkNI WAP-3701/3711 User’s Manual 3. Type “ping defaultgateway”, where defaultgateway is the IP address of the default gateway of the wireless client computer, and then press Enter. If the gateway responds, go to the next step otherwise, see Appendix B, “TCP/IP Settings Problems,” to troubleshoot the problemGetting Started ‰ Configuring Advanced Settings Web Console Configuration‰ Configuring TCP/IP-related Settings ‰ Configuring IEEE 802.11g-related SettingsNI WAP-3701/3711 User’s Manual Menu StructureWeb Console Configuration OverviewHome and Refresh Buttons Save, Save & Restart, and Cancel ButtonsAssociated Wireless Clients Viewing StatusWeb Console Configuration Current DHCP MappingsSystem Log Link Monitor AP Client mode onlyNI WAP-3701/3711 User’s Manual General OperationsSpecifying the Operational Mode Web Console ConfigurationWeb Console Configuration Administrative PasswordManaging the Firmware Upgrading the Firmware by HTTPNI WAP-3701/3711 User’s Manual Backing up and Restoring Configuration Settings by HTTPUpgrading Firmware by TFTP Web Console ConfigurationNI WAP-3701/3711 User’s Manual Web Console Configuration6. Choose TFTP as the Firmware management protocol 6. Choose TFTP as the Firmware management protocol Backing up and Restoring Configuration Settings by TFTPWeb Console Configuration NI WAP-3701/3711 User’s ManualWeb Console Configuration Configuring TCP/IP-related SettingsResetting the Configuration to Factory Defaults AddressingWeb Console Configuration DHCP Server AP/Bridge modes onlyBasic Static DHCP MappingsWeb Console Configuration Configuring IEEE 802.11g-related SettingsCommunication Link IntegrityWeb Console Configuration Wireless Distribution SystemAssociation Control AP Load Balancing3-14 Web Console ConfigurationSample wireless bridge network topology NI WAP-3701/3711 User’s ManualNI WAP-3701/3711 User’s Manual SecurityWeb Console Configuration BasicNI WAP-3701/3711 User’s Manual Web Console ConfigurationBehavior of the “This AP Only” wireless client isolation option When AP 1 and AP 2 are using the “This AP Only” option, wireless traffic between STA 1 and STA 2 is blocked by AP 1, whereas wireless traffic between STA 2 and STA 3 which are associated with different APs is still allowed. If the “All APs in This Subnet” option is used as shown in the above figure, AP 1 and AP 2 communicate with each other via an inter-AP protocol to share their STA association information to block wireless traffic among all the STAsShared Key , and Auto Web Console Configurationy Open System. No authentication, no data encryption NI WAP-3701/3711 User’s Manual2. Set the Access control type to inclusive MAC-Address-Based Access ControlWeb Console Configuration 2. Set the Access control type to exclusiveSample MAC ACL file IEEE 802.1X/RADIUS AP mode onlyWeb Console Configuration NI WAP-3701/3711 User’s ManualIEEE 802.1X and RADIUS Web Console ConfigurationInternet NI WAP-3701/3711 User’s ManualIP Protocol Filters Configuring Advanced SettingsPacket Filters Ethernet Type FiltersSystem Log ManagementTCP/UDP Port Filters UPnP3-23 SNMPWeb Console Configuration NI WAP-3701/3711 User’s ManualMAC-Address-Based Access Control Default SettingsSetting Name Default ValueManagement Default SettingsNI WAP-3701/3711 User’s Manual LAN InterfaceWireless Settings Problems TroubleshootingNI WAP-3701/3711 User’s Manual TCP/IP Settings ProblemsTroubleshooting InternetNI WAP-3701/3711 User’s Manual Unknown ProblemsTroubleshooting Wireless Router/AP BrowserNI WAP-3701/3711 User’s Manual Troubleshootingy The firmware of the AP may be stuck in an incorrect state FCC Radiation Exposure Statement Regulatory StatementFederal Communication Commission Interference Statement R&TTE Compliance StatementEU Countries Intended for Use SafetyNI WAP-3701/3711 User’s Manual Regulatory StatementTechnical Support and Professional Services National Instruments Corporate Headquarters Service InformationNI AirWorks NI-WAP-3701/3711 User’s Manual Worldwide Technical Support and Product Information