Chapter 3: 7401-2xxx and 3xxx Hardware Installation 3-57

Summary

If there is a Touch Screen calibration issue during or aft er ins tallation,
take the following actions in the order listed:
1. Recalibrate.
2. If recalibration is unsuccessful after two attempts, then run the
Noise check to change the frequency.
3. If you are still unable to calibrate, chang e the tou ch screen glass.
4. The final step is to replace the Processor Board. If this corrects the
problem, then the old glass is probably OK to reuse.
Out-of-Box Failures
The RSD-Atlanta Customer Satisfaction Hotline will rep lace out-of-box
failed hard disks with identical, preloaded drives. Once a system is
successfully installed, all disk con tents are the responsibility of the
customer. The customer is responsible for restoring operating system
software and/or customer-specific data onto replacement disks sent to
repair a failed or damaged disk in the field. NCR provides recovery
tools for the operating system and platform software.