Troubleshooting
This section provides you with some troubleshooting info should you encounter installation or operation problems on InstantWave High Rate products. If the problems still cannot be remedied after going through the Troubleshooting section, check the FAQs at http://www.ndc.com.tw/support/tech/iw_faq.htm
If you still have a problem, contact NDC technical support for assistance (see Technical Support, page 47).
Before going through the following troubleshooting information, run the AP Self Diagnostic Test to ensure the major AP components are working.
If your problems still cannot be remedied after going through this Troubleshooting section, contact NDC technical support for assistance (see Technical Support, page 47).
| Symptom | Suggested Solutions |
The Power LED on the | 1. Make sure the power adapter is firmly connected to |
AP is OFF. | the power outlet and the AP power connector. |
|
|
The InstantWave HR | 1. Make sure the AP is powered on and connected to |
APMS utility cannot | an Ethernet work. |
detect an InstantWave |
|
HR AP on the same | Check the IP addresses assigned to the AP and APMS |
network. | terminal PC. They should be in the same subnet and |
| unique. For example, if the AP’s IP address is |
| 192.168.1.5 with a mask of 255.255.255.0, then the |
| PC’s IP address should be 192.168.1.x with a mask of |
| 255.255.255.0. Consult your network administrator |
| for exact settings. |
|
|
The AP powers up, but | Make sure: |
the Ethernet Link LED is | 1. The Ethernet cable is connected firmly to both the |
OFF (no connection to | AP and Hub/Switch. |
an Ethernet network). | 3. The Hub/Switch is powered on. |
| |
| 4. Your Hub/Switch port may be set to the “Uplink” |
| position. Set it to the normal position. |
|
|
The Status LED on the | Restart (power cycle) the AP and check the Status |
AP panel is Red and | LED again. If it is still flashing, you need to return the |
flashing. | AP to the reseller for repair. |
InstantWave High Rate 11Mbps Access Point 45