NEC 10930 95 manual Place a Call On Hold, Transfer a Call To a Co-worker

Place A Call On Hold

To place your call on System (Regular) Hold:

(Your co-workers can pick up calls you place on System Hold.)

1.Press HOLD.

–While an outside call is on Hold, the line key will flicker (green).

–While an Intercom call is on Hold, your INTERCOM key will flicker (green).

–A call you leave on Hold too long will recall to you. If you don’t answer the recall from an outside call, it will then ring your co-workers.

–Your co-workers cannot pick up an Intercom call you place on Hold.

To place your outside call on Exclusive Hold:

(Your co-workers cannot pick up calls you place on Exclusive Hold.)

1.Press HOLD twice.

To pick up an outside call on Hold:

1.Press the flashing line key.

To pick up an Intercom call on Hold:

1.Press the flashing INTERCOM key.

Transfer A Call To A Co-worker

To Transfer your call to a co-worker:

(If you have a Hotline Feature Key for your co-worker, press it and skip to step 3.)

1.While on a call, press TRANSFER.

–To Transfer the call directly to your co-worker’s mailbox, press V-MAILbefore going to step 2.

2.Dial your co-worker’s extension number.

3.Do one of the following:

–If you did not press V-MAILafter step 1, you can alternately press it here to send the call to your co-worker’s mailbox.

–Announce the call and hang up.

–Hang up to have the Transfer go through unannounced.

4.The transferred call will recall to you if it is not picked up.

8 – If you don’t answer the recall, the call will ring your co-workers.