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ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that
provide voice communication over an IP network. Each features a back-lit liquid crystal display
(LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce
with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12
programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature
access. Both phones provide ten fixed feature keys for convenient access to features such as
Conferencing, Redial, and many customizable user settings. The 5212 and 5224 IP Phones
support Mitel Call Control (MiNet) protocols and session initiated protocols (SIP). The 5224 IP
Phone also supports modules such as the Line Interface Module, 5310 IP Conference Unit, and
the 12 and 48 Buttom Programmable Key Modules. The 5224 IP Phone can be used as an ACD
Agent Phone or a Teleworker phone. The personal key on the bottom left is always your Prime
Line; the remaining personal keys can be programmed as:
• Feature keys (for example, Swap). You can program feature keys from your phone, or
using the Desktop Tool. Your administrator can also program feature keys.
• Speed Call keys. You can program speed call keys from your phone, or using the
Desktop Tool.
• Line Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system administrator.