NEC DTR-IR-2 user manual Troubleshooting

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom	Suggestion
The charge LED won't illuminate	• Make sure the AC adapter is plugged into the base or the charger (if you have more than one
when the handset is placed in the	handset) and wall outlet.
	• Make sure the handset is properly seated in the cradle.
cradle.	• Make sure the charging contacts on the handset are clean.
The audio sounds weak.	• Move the handset and/or base away from metal objects or appliances and try again.
	• Make sure that you are not too far from the base.
	• Check both ends of the base telephone line cord.
	• Make sure the AC adapter is plugged into the base and wall outlet.
	• Disconnect the AC adapter for a few minutes, and then reconnect it.
Can't make or receive calls.	• De-register the handset (see "De-register the Handset" on page 13) and register the handset
	(see “Register the Handset" on page 9).
	• Make sure that you are not too far from the base.
	• Make sure the line is not in use.
	• If an outside call is already established, you can not make another outside call.
	• Charge the batteries in the handset for 15~20 hours by placing the handset on the base or
The handset doesn't ring or	charging cradle.
	• Make sure that you are not too far from the base.
receive a page.
	• De-register the handset (see "De-register the Handset" on page 13) and register the handset
	(see "Register the Handset" on page 9).
U n av ai la bl e appears in	• Make sure that you are not too far from the base.
the display.
	• Keep the handset away from microwave ovens, computers, remote control toys, wireless
Severe noise interference.	microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical
	appliances.
	• Move to another location or turn off the source of interference.
	• The handset was picked up before the second ring.
The Caller ID does not display.	• The call was placed through a switchboard.
	• Call your local telephone company to verify your Caller ID service is current. There can be a
	problem with your Caller ID service.
You cannot register the handset	• Charge the battery pack for 15~20 hours.
	• De-register the handset (see "De-register the Handset" on page 13) and register the handset
at the base.
	(see "Register the Handset" on page 9).
If you still have a problem.	• Contact your authorized NEC Representative.	TROUBLESHOOTING

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