NETGEAR DG834GUV5 user manual Chapter Troubleshooting, Basic Functioning

Chapter 7

Troubleshooting

This chapter gives information about troubleshooting your ADSL2+ Modem Wireless Router. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

•Is the router on?

•Have I connected the router correctly? Go to “Basic Functioning” on page 7-1.

•I can’t access the router’s configuration with my browser.

Go to “Troubleshooting Access to the Modem Router Main Menu” on page 7-2.

•I’ve configured the router but I can’t access the Internet. Go to “Troubleshooting the ISP Connection” on page 7-3.

•I want to clear the configuration and start over again.

Go to “Restoring the Default Configuration and Password” on page 7-8.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.After approximately 10 seconds, verify that:

a.The Power LED is still solid green. A red light indicates the unit has failed its power-on self-test (POST).

b.The Ethernet LAN port LEDs are lit for any local ports that are connected.

If a LAN port’s LED is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the LED is amber.

c.The DSL and Internet LEDs are lit.

7-1

v1.0, May 2009