NETGEAR DG834GUV5 user manual Troubleshooting the ISP Connection, Adsl Link

DG834GUv5 Wireless Router with Built-in DSL Modem User Manual

•Make sure your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 10.0.0..3 to 10.0.0.254. See the online document listed in “Preparing a Computer for Network Access” in Appendix B to find your computer’s IP address.

Note: If your computer’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This will set the router’s IP address to 10.0.0.2. This procedure is explained in “Restoring the Default Configuration and Password” on page 7-8.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure you are using the correct login information. The factory default login name is admin, and the password is admin. Make sure that Caps Lock is off when entering this information.

If the router does not save changes you have made in the Web configuration interface, check the following:

•When entering configuration settings, be sure to click the Apply button before moving to another screen or tab, or your changes are lost.

•Click the Refresh or Reload button in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration.

Troubleshooting the ISP Connection

ADSL Link

If your router is unable to access the Internet, you should first determine whether you have a DSL link with the service provider. The state of this connection is indicated with the DSL LED.

Troubleshooting 7-3

v1.0, May 2009