Technical Support

Network Instruments provides technical support: By phone (depending on where you are located):

US & Countries outside Europe at (952) 932-9899 UK and Europe at +44 (0) 1959 569880

By fax (depending on where you are located):

US & Countries outside of Europe at (952) 932-9545 UK and Europe at +44 (0) 1959 569881

Or by email at: support@networkinstruments.com

Network Instruments provides technical support for a period of 90 days after the purchase of the product at no charge. After the 90-day initial support period, support will only be provided to those customers who have purchased a maintenance agreement.

Telephone technical support hours are between 9:00am and 5:00pm (local time for each office).

Suggestions are welcomed. Many of the improvements made to our products have originated as end user suggestions. Please submit detailed suggestions in writing to: support@networkinstruments.com or by fax at: (952) 932-9545. Please submit any corrections to or criticism of Network Instruments’ publications to: pubs@networkinstruments.com or by fax at (952) 932-9545.

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Network Instruments' products are neither shareware nor freeware. Network Instruments' products are commercial software

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Upon purchase and registration of the specific Network Instruments’ product, you have a non-transferable right to use the specific product at one site on one network one personal computer (PC). Additional networks can be monitored by purchasing additional Probe licenses or Observer licenses which will grant you the right to use additional Probes, Probe instances, or consoles for each license purchased. The purchase of a Probe does not include a license for Observer. Should you need additional Observer consoles, you will need to purchase additional licenses separately.

To install Network Instruments’ Observer on additional PCs or laptops, you must purchase an additional Observer license for each system. If you are installing Probes on PCs or laptops, you will need to purchase a Probe for each system.

Network Instruments’ Observer software and license numbers are the property of Network Instruments, LLC and may not be copied by any means for purposes other than backup.

After you purchase a Network Instruments software license, you will receive license and activation numbers. These license and activation numbers are your proof of purchase. You will need to produce this information for upgrades. You may need to provide the activation numbers to receive technical support.

This software is licensed as stated above. The license does not constitute ownership of the software, only the right to use the software.

iiWAN Probe Kit Quick Start and Installation Guide