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Troubleshooting
Before requesting repair service, check the items in the following table. Read this along with the manual for each game and peripheral device.
Visit support.nintendo.com for assistance and additional troubleshooting and repair options or call
There is no picture or sound output
• Is the power indicator LED lit? |
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Press POWER to turn the power on. |
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Support | • Has the battery been charged? |
Recharge the battery. | |
and |
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Troubleshooting | • Has the Game Card been firmly inserted? |
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| Firmly insert the Game Card until it clicks into place. |
| • Is the system in Sleep Mode? |
The power indicator LED will slowly illuminate and darken when the system is in sleep mode. Check the power indicator LED. Wake the system if it is in Sleep Mode.
Sound does not come out of the system speakers
• Is the volume set to the lowest level? |
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Use the volume/brightness control on the side |
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of the system to adjust the volume to an | Volume |
appropriate value. |
• Are the headphones or headset microphone connected?
When headphones or a headset microphone is connected, sound will not be emitted from the speakers.
Sound does not come out of my headphones or headset microphone
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It takes a long time before the Nintendo DSi Menu is displayed
•Has a
It may take time to display the Nintendo DSi Menu if a
Even though a Nintendo DS Game Card has been inserted, the Nintendo DSi Menu displays “No Game Card has been inserted in the Game Card slot.”
• Is the Game Card inserted properly?
Remove the Game Card and properly
If this doesn’t work, try
I can’t play my game | Support and |
• Are Parental Controls set to restrict the use of software based on ESRB ratings? | Troubleshooting |
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Enter the password and either disable Parental Controls temporarily, or disable the |
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Parental Controls item that restricts the use of software based on ESRB ratings (see page 97). |
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I can’t use the microphone / My voice is not recognized
• Does this software use the microphone?
The microphone cannot always be used. The microphone can be used in games that support it.
• Is the microphone functioning properly?
Use the microphone test in System Settings to confirm that the microphone is functioning properly (see page 72).
• Are voices other than your own, such as those of family and friends, recognized correctly?
There are individual differences in speech recognition rates. Some voices are more difficult to recognize than others.
•Is the volume set to the lowest level?
Use the volume/brightness control on the side of the system to adjust the volume to an appropriate value.
•Is the plug for your headphones or headset microphone firmly inserted?
Plug it in firmly.
Volume
Fully insert
The microphone reacts unexpectedly or produces a screeching or howling sound
The microphone may be reacting to ambient noise or audio output from the speaker and producing an audio feedback. Try to move away from the source of the noise, reduce the speaker volume, use headphones, or prevent sound from occurring. You can perform the microphone test in System Settings to determine whether the microphone is reacting (see page 72).
