Nintendo UTLSBKA, DSi XL manual My SD Memory Card is not responding

93Troubleshooting (cont.)

I can’t recharge the Nintendo DSi XL battery pack / The recharge indicator LED is not lit

• Are you using a Nintendo DSi AC Adapter?

Use the Nintendo DSi AC Adapter [WAP-002(USA)].

• Is the Nintendo DSi AC Adapter firmly inserted into the system and an electrical outlet?

Plug it in firmly.

Support and	• Is the battery pack being charged in a location with an ambient temperature between 41° and 95°
Troubleshooting
	Fahrenheit (5-35° Celsius)?
	Charge the battery pack in a location with an ambient temperature between 41° and 95° Fahrenheit
	(5-35° Celsius). You may not be able to recharge the battery pack in a location outside of this
	temperature range.

94

My SD Memory Card is not responding

• Has the SD Memory Card been correctly inserted into the system?

Firmly insert the SD Memory Card until it clicks into place in the SD Card slot on the side of the system.

• Is the SD Memory Card broken?

Use a PC or digital camera to confirm that you can correctly see files on the SD Memory Card.

• Are there saved photos that can be displayed using Nintendo DSi Camera?

Nintendo DSi Camera can only display photos taken on the Nintendo DSi/ Nintendo DSi XL system. Photos taken by a digital camera or cellular phone will not be displayed.

• Are there saved files that can be played back using Nintendo DSi Sound?	Support
Nintendo DSi Sound can play AAC files with a file extension of .m4a, .mp4, and .3gp. Non-AAC
	and
audio files (such as MP3 files) cannot be played back.
	Troubleshooting
Nintendo DSi Camera continues to ask for a photo of my face, but does not respond
This occurs when your face cannot be properly recognized. Move to a well-lit area, and turn your

• Is the recharge indicator LED lit?

If the recharge indicator LED is
blinking, there is a chance that the
Nintendo DSi XL Battery Pack is
not connected properly.	Blinking
Make sure that the Nintendo
DSi XL Battery Pack is connected
properly.

Check the Nintendo

DSi battery pack

face in a direction that allows it to be entirely captured on-screen. The following factors may also

affect face recognition.

• The ambient brightness and lighting

• Haircut (when hair covers the face, for instance)

• Hair and eyebrow color

• Sheen on the face and head

• A beard’s shape, color, and thickness

• Glasses and jewelry on the face and head

I charged the Nintendo DSi XL battery pack, but I can’t play for long periods of time / It takes a long time to charge the Nintendo DSi XL battery pack

•Are you playing a game or recharging the battery pack in a location with an ambient temperature less than 41° Fahrenheit (5° C)?

In environments with a temperature less than 41 degrees Fahrenheit, you can no longer play games for long periods of time, and the battery pack will take longer than usual to recharge.

I can’t use the Touch Screen / The Touch Screen does not respond properly

• Have positions on the Touch Screen shifted?

If positions have begun to shift, use the Touch Screen item in

Tap

System Settings to correct them.straight down!

NOTE: You can also go to Touch Screen Calibration by holding down the L, R, and START Buttons while turning on the power.

• Have you attached a commercially available protective sheet on the Touch Screen?

If you have applied a commercially available protective sheet to your Touch Screen, refer to its instruction manual and be sure it has been applied correctly before attempting to calibrate the Touch Screen.

My eyes and mouth are not being recognized correctly by Nintendo DSi Camera

Individual differences and the surrounding environment may prevent face recognition from working properly. If the position of your eyes and mouth are not recognized correctly, move to a well-lit area and turn your face in a direction that allows it to be captured well on-screen. Confirm this along with the aforementioned factors.

Images taken by the camera have strange colors

Try taking a picture of something else. If colors are still strange, please visit support.nintendo.com or contact Nintendo Customer Service at 1-800-255-3700.

I can’t exchange photos or frames with Nintendo DSi Camera

• Are Parental Controls set to restrict the exchange of photo data?

Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the Parental Controls item that restricts the wireless transmission of photo data (see page 97).