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Support and Troubleshooting

Troubleshooting (Continued)

How to Disable Parental Controls

There are two ways to disable Parental Controls. You can either temporarily disable them, or change the Parental Controls settings.

Temporarily Disabling Parental Controls

Enter your PIN at the screen that is shown when you select the restricted item.

Tap OK.

Changing the Parental Controls Setting

Go to System Settings and tap

Tap

Enter your PIN

Tap

Tap

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If you have forgotten your PIN or secret question

In the event that you forget your PIN or the answer to your secret question, follow these steps.

At the PIN entry screen, tap

Enter the answer to your secret question.

Support

Note: You will go to the setting screen for

and

Parental Controls if you can answer this.

Troubleshooting

 

If you have forgotten the answer

 

to your secret question:

 

Once again, tap

 

Please call Nintendo Customer Service at

1-800-255-3700 and provide the inquiry number shown here, and the date that is set on your Nintendo DSi XL. You will then be issued a master key.

Reference

Number

Master Key

Tap

Enter the Master Key, and tap

Next, follow the on-screen instructions to change restricted content.

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Nintendo UTLSBKA, DSi XL manual Troubleshooting How to Disable Parental Controls, Temporarily Disabling Parental Controls