Troubleshooting, My phone isn’t, Calls, Voice messages | Nokia 3570

En3570.book Page 161 Wednesday, September 11, 2002 3:08 PM

						Reference information
• TROUBLESHOOTING

	Problem		Possible cause			Possible solution

	My phone isn’t	Charger and phone are				Check connection between
	charging.	not properly connected.				charger and phone/charger
						stand and phone.
		Charger is not properly				Make sure charger is
		plugged in.				properly plugged into wall
						outlet.

	My phone isn’t	Battery is not charged.				Charge the battery.
	making/answering	Poor signal strength				Extend whip antenna.
	calls.
		Outside of service area.				Change locations until the
						phone displays service
						available.

	I can’t listen to my	You don’t have voice				Call your wireless service
	voice messages.	mail service.				provider.
		You have not set up				Call your wireless service
		your voice mailbox with				provider.
		your service provider.

		You have not saved your				Call your wireless service
		voice mail number in				provider.
		your phone.

		The voice mail number				Call your wireless service
		you have saved is				provider.
		incorrect.

		You have forgotten your				Call your wireless service
		password or are entering				provider.
		it incorrectly.

		[ 161 ]

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Nokia 3570 manual Troubleshooting, Problem Possible cause Possible solution, My phone isn’t, Calls, Voice messages

Contents

Needed? What information is NumbersESN Legal Information Table of contents Browse phone menus Menu and menu shortcuts Phone book menu En3570.book Page iii Wednesday, September 11, 2002 308 PM En3570.book Page iv Wednesday, September 11, 2002 308 PM Organizer Message from the FDA Index For your safety Accessories and Batteries Qualified ServiceBackup Copies Connecting to Other Devices Quick Guide Menu Shortcuts SettingsNormal Silent Meeting Outdoor Pager GET the Most OUT of this Guide WelcomeUnderstand the terms Follow graphic clues Observe text conventionsConvention What it means Bold Understand Wireless Network Services Look for updatesSign up with a service provider Accessible features Learn about Accessibility SolutionsAlternate format user guides Contact Nokia LPS-4 mobile inductive loopset Have the right information available Your phone’s labelCustomer Interaction Centre Canada Contact Your Service Provider Have the phone or accessory availableRegister Your Phone Newsletters About your phone About your phone About the Antennas Install the battery About the Battery Charge the battery Important battery information Remove the batteryTake out the battery Switch Your Phone on or OFF Prolong battery lifeTop of the phone for two seconds Power key Check the Start Screen Element Description Learn about the Keys End Press Key DescriptionThrough Task Instructions Make and Answer Calls Symbol Description Review Phone Symbols Memory USE View Your PHONE’S Help System USE the Selection KeysLeft Selection Check the menu number, header line, and scroll bar ENABLE/DISABLE Help SystemHeader line Learn about menu shortcuts Scroll through menusScrolling Tips USE a Shortcut Messages Menu and Menu ShortcutsListen to voice messages Call LOG Profiles SettingsNormal Touch dialing -1-3 Auto-update of service1 En3570.book Page 30 Wednesday, September 11, 2002 308 PM System Restore factory settingsGames Voice En3570.book Page 32 Wednesday, September 11, 2002 308 PM Minibrowser Organizer Application Menu Menu cont’d Phone Book Menu Adjust the volume Phone setupLearn about Your Headset Connect the headset Adjust screen brightness Text entry Mode Phone shows Use forEnter Letters and Numbers Enter letters Write Using ABC and 123 ModesKey Characters Other Options For example to enter the name Albert PressTo start a new line Press three times Enter Punctuation or Special Characters Enter numbers Write with Predictive Text Use special characters in phone numbers What you press What you see Example To write NokiaOnl Onli Spell Keys and Tools for Predictive TextClear Enable Predictive Text and Select Dictionary Enable Predictive Text Quick MethodTurn on predictive text input Turn off predictive text input ADD a Word to the Dictionary Insert Numbers and SymbolsWrite Compound Words Phone book Save a Number and Name Using Phone Book MenuSaving Names and Numbers Each entry may affect the total number of entries available USE Phone Book Menus Recall Names and NumbersOption Description of function Change phone book view Displaying the phone bookEdit a Name or Number Touch From the phone book ADD a Number to a Phone Book EntryFrom the Start screen By recalling the name Learn about primary number Change the number typeChange Primary Number ADD Other Information to a Phone Book Entry Delete Stored Names and NumbersDelete a Number Delete Entire Phone Book Entry USE Caller Groups Setting a Ringing Tone and Graphic for a Caller GroupAssign phone number to a caller group Edit caller group options Check Memory Status Requirements Call log View call log options Check MISSED, RECEIVED, or Dialed CallsOption Description Clear Call Lists Use call log shortcutsMissed Calls Dialed Numbers Access the Various Call Timers USE Call TimersPress Menu 2-5 Call log Call timers All calls Life timer Clear Call Timers Turn on a Current Call TimerData Timers DATA/FAX and Minibrowser Access data-related call timer Minibrowser timer options Data-related call timer optionsClear all data/fax logs clears all timers and data logs Minibrowser calls Store Your Voice Mailbox Number Voice mailbox SET Greetings Listen to Messages When NotifiedListen to Your Voice Messages Listen to Messages Later Write a Text Message Text messages From the Start screen, press Menu, then press Select Create and send a text messageSelect Text messages, then select Write message USE Other Options View message options Sorry, I can’t help you on this USE Message TemplatesPress Menu 01-1-5 Messages Text messages Templates Create and send an e-mail message Learn about E-MAIL Text MessagesMessages to phones in other networks Read Messages Later Receive Text Messages Respond to a Text Message Replying via SMS Reply to a MessageReplying to an e-mail message Standard answer templates including See you in, See you at Learn about delete options Delete MessagesErasing messages in the message folders Erasing individual text messages Forward a message View a message’s settingsAssign Message Options Organize Text Messages Using Folders Message SettingsLearn about message memory Scroll to Send, then press Select to send the message Work with Messages Saved in the Outbox Learn about Profiles PersonalizationSelect a Different Profile Quick Method Set ringing options Customize a ProfileSet a ringing tone About polyphonic sound Midi Set ringing volumeSet a vibrating alert Set keypad tones Set message alert toneSet warning and game tones Press Menu 4-4 Settings Accessory settings Select and customize an accessory profileRename Profiles Handsfree Headset Loopset TTY If YOU Selected Headset Download a Ringing ToneIf YOU Selected Loopset If YOU Selected TTY/TDD Play, save, or delete a ringing tone Press Menu 4-2-1 Settings Phone settings LanguageUse PC Composer Receive ringing tones from Minibrowser Press Menu 4-3-1 Settings Time settings Clock Manually setting the clockSET the Clock Selecting time format Displaying or hiding the clock Press Menu 4-2-3 Settings Phone settings Welcome noteCustomize the Welcome Screen Create a startup message Press Menu 7-2 Voice Voice commands Learn about Voice CommandsCreate a voice tag for a menu option Profiles Work with voice tags Use a voice command View IN-CALL Options Advanced featuresMute/End Mute USE Call Forwarding Learn about call forwarding feature codesNames Menu Store a feature code Switch between the two calls Activate/cancel call forwardingPress Menu 4-6-2 Settings Network services Call forwarding USE Call Waiting Make a Conference Call End the active callEnd calls Disconnect second party Store the feature codes Send OWN Caller ID When CallingDisconnect first party Select No to assign the activation code Place a call without sending your number Press Menu 4-1-2 Settings Call settings Automatic redialUSE Automatic Redial Calling Card Saving calling card information Press Menu 4-1-6 Settings Call settings Calling card Making calling card calls Choosing a calling card to useVoice Dialing ADD a Voice TAG to a Phone Book Entry Assign a voice tag to a phone numberImportant Notes about Voice Tags Deleting a phone number deletes any associated voice tags Dialing a number using voice dialing Touch Dialing Set up 1-touch dialingScroll to 1-touch dialing and press Select Learn about Caller Groups Touch dialing options Select a Ringing Tone and Graphic for a Caller Group ADD a Number to a Caller GroupUsed to rename the selected caller group Group ringing Set manual touch tone options USE Touch TonesSET Touch Tone Type Send touch tone string from phone book Send touch tone string manuallySET Fixed Touch Tone Length Save Touch Tones AS a Phone Book Entry Link Phone Book Entries Store touch tone string with phone numberSave this phone book entry as you normally would 101 Record a memo Learn about Voice RecorderUSE Linking Options Press Menu 7-3-1 Voice Voice recorder Record Press Menu 7-3-2 Voice Voice recorder Recordings list Work with recorded memos103 Lock Keypad Keyguard Security and System settingsActivate/deactivate Keyguard Unlock Keypad Security Code Correct entry errorsChange your security code 105 Learn about the lock code Phone Lock106 Activating and deactivating phone lock Allowed number when phone lockedAnswer a call with phone lock on Change Your Lock Code Calling the allowed phone number Store the unlocked phone numberCall Restrictions Learn about restriction options Enter the security code and press OK Adding a call restriction109 Edit call restrictions Automatic Update of ServiceErasing call restrictions 110 111 View Roaming options Set the alarm USE the Alarm ClockRespond to an alarm Organizer Alarm clock notes Alarm when phone power is offCalendar 113 Learn about Calendar views Calendar Options menuWeek List 114 115 Options list for note view include Add a calendar note When the Alarm Sounds for a NoteCalculator Select Make a note Stopwatch Use the calculator117 View timing options Time an event using split timingFollowing 118 Choose other stopwatch options Time an event using lap timing119 120 Press Menu 9-5-1 Organizer Stopwatch Continue Launching AN Application ApplicationsOther Options Available for Applications 121 Check memory status Download a NEW ApplicationAllows you to view memory available for Applications Press Menu 10-2 Applications Memory Your phone offers you four games from which to choose Game control123 Start a new game Game settingsLearn about Game Options 124 PC Connectivity Your phone and other devicesNokia PC Suite 125 Download software Modem setup126 Minibrowser Understand Browsing Sessions and Indicators127 Press Menu, scroll to Minibrowser, then press Connect Launching the MinibrowserEND a Browsing Session Home News Yahoo Weather Finance Minibrowser Menu About WEB page Content129 Navigate in the Minibrowser Bookmarks LinksACTIVATE/SELECT a Link Bookmark a Notification of new minibrowser messages Receive Messages VIA the MinibrowserWeb links in minibrowser messages 132 END the Minibrowser Session Disable Minibrowser Confirmations133 Reference information USE Accessories Safely134 Traffic Safety Important Safety InformationOperating environment Electronic devices Vehicles Other medical devicesPacemakers Hearing Aids Posted Facilities Potentially explosive atmospheres137 Emergency calls If the phone is not on, switch it onMake an Emergency Call 138 139 Certification Information SAR 140 141 Care and Maintenance Battery Information AccessoriesFEW Practical Rules for Accessory Operation 142 Charging Times Battery optionStandby and Talk Times Charging and Discharging 144 Chargers and Other Accessories Standard Charger ACP-7U Learn about chargers and other accessoriesRapid Travel Charger ACP-8U 145 Rapid Mobile Charger LCH-9 Travel Charger ACP-12UHeadset HDB-4 146 Data Cable DKU-5 Spare battery charger DDC-1DCV-15 Desktop charger Loopset LPS-4 BHF-1 Basic Car Kit Car Kit Cark-142148 Remove the Front Cover Remove the Back CoverRemove and Replace the Keypad Lift the keypad from the inside of the front cover Replace the Front Cover Frequently Asked Questions FAQReplace the Back Cover How do I lock my phone? What is my security code? What is my lock code?How do I lock the keypad? How do I unlock the keypad? How do I redial the last-dialed number How do I find my phone’s model number?Press twice How do I assign a key to 1-touch dialing? How do I find my phone’s ESN electronic serial number? How do I find out how many memory locations the phone has?How can I change the brightness of my phone’s display? 153 154 How do I clear my call timers? Term Definition Glossary155 156 Voice call services Non-home type 158 Possible Phone’s gamesFrom a mobile phone 159 Technical Information Problem Possible cause Possible solution TroubleshootingMy phone isn’t Calls Voice command CommandAre not being Delivered 163 Nokia One Year Limited Warranty 164 165 Melbourne, FL 166 167 168 Appendix a Message from the Ctia To all users of mobile phones169 170 Guide to Safe and Responsible Wireless Phone Use 171 172 173 Appendix B Message from the FDA 174 What is FDAs role concerning the safety of wireless phones? 175 What kinds of phones are the subject of this update? 176 177 What about children using wireless phones? En3570.book Page 178 Wednesday, September 11, 2002 308 PM 178 Cable Connecting to a PC Automatic redial Automatic update of serviceIndex Calendar Way scrolling 180 Erase mistakes Entering letters and numbers 38 Entering textReceiving messages via 181 PC Suite application 125 PC Sync PC Suite 126 phone Subscribing182 183 184