Nokia 6010 Troubleshooting, Problem, Possible cause, Possible solution, My phone is not, charging

22 Troubleshooting

This section provides a table that lists some of the most commonly encountered problems and provides possible causes and solutions.

Problem	Possible cause	Possible solution
My phone is not	The charger and the phone	Securely connect the
charging.	are not properly connected.	charger to the phone.
	The charger is not properly	Make sure that the charger
	plugged in.	is plugged in correctly.
My phone is not	The battery is not charged.	Charge the battery.
making/answering calls.
	The signal strength is poor.	If you are indoors, move
		toward a window.
I cannot listen to my	You do not have voice mail	Call your wireless service
voice messages.	service.	provider.
	You have not set up your	Call your wireless service
	voice mailbox with your
		provider.
	service provider.
	You have not saved your	Refer to “Voice features”
	voice mail number in your
		on page 44.
	phone.
	The voice mail number you	Call your wireless service
	have saved is incorrect.	provider.
	You have forgotten your	Call your wireless service
	password or are entering
		provider.
	it incorrectly.

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