• TROUBLESHOOTING

The following table lists some common problems and their solutions.

Problem

Possible cause

Possible solution

 

 

 

My phone is

The charger and phone are not

Securely connect the

not charging.

properly connected.

charger to the phone.

 

 

 

 

The charger is not properly

Ensure the charger is

 

plugged into the wall.

plugged in correctly.

 

 

 

My phone is

The battery is not charged.

Charge the battery.

not making/

 

 

The signal strength is poor.

If you are indoors,

receiving calls.

 

move toward a

 

 

 

 

window.

 

 

 

I cannot listen

You do not have voicemail

Call your wireless

to my voice

service.

provider.

messages.

 

 

You have not set up your

Call your wireless

 

 

voicemail service with your

provider.

 

wireless provider.

 

 

 

 

 

You have not saved your

See “Call and set up

 

voicemail number to your

your voicemail” on

 

phone.

page 44.

 

 

 

 

you have forgotten your

Call your wireless

 

password or are entering it

provider.

 

incorrectly.

 

 

 

 

 

The voicemail number saved to

Call your wireless

 

your phone is incorrect.

provider.

 

 

 

When I insert

You have fixed dialing activated

Deactivate fixed

my SIM card

on your SIM card and the

dialing on the SIM.

into another

receiving phone does not

 

phone, it is

support fixed dialing.

 

rejected.

 

 

 

 

 

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Nokia 6340i warranty Troubleshooting, Problem Possible cause, 130