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Nortel Networks Cartridge manual Operational notes, General issues and recommendations

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Operational notes

This section provides operational notes for the Network Configuration Manager 3.6 release.

General issues and recommendations

•NCM supports multiple login sessions for a particular user ID. You can use this feature so that first-level support engineers can log in with one user ID, second-level support engineers can log in with another user ID, and so on.

Note, however, that the audit log records information is based on user ID. Therefore, in this scenario, you determine only the level of the engineer who performed a particular task; you can not determine the identity of the particular engineer who performed a particular task.

•If you change the settings on the system clock, you must restart the NCM server and client software; otherwise, NCM continues to operate based on the old system clock settings.

Release Notes and Cartridge Installation Guide for BCM3.7

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Nortel Networks Cartridge manual Operational notes, General issues and recommendations

Contents

NCM Trademarks Contents Web server migration Audit log inconsistencies N0033985 Preface Symbols used in this guide Text conventions Acronyms How to get help In-country toll-free numbers Preface N0033985 Supported platforms New features NCM3.6 CRs corrected on NCM for BCM3.7 cartridge Call Detail Recording settingsPassword change wizard Known anomalies in NCM for BCM3.7 cartridge Executing Trim Archive wizard on File Management folder Known anomalies in NCM3.6 Chapter N0033985 Installing NCM for BCM3.7 in a Windows environment Chapter Installing NCM for BCM3.7 Uninstalling NCM for BCM3.7 in a Windows environment Installing NCM for BCM3.7 in a Solaris environment Uninstalling NCM for BCM3.7 in a Solaris environment Installing NCM for BCM3.7 N0033985 Executing NCM wizards Introduction Policy Device Wizard Installation notesInstall as a Service Client Install Archiving files larger than 32 MBytes in size Running NCM as a Windows serviceNCM Keycode not found issue Inventory Reporting Connectivity broken issue Pptp tunnel wizard support IPSec Branch Office Tunnel supportIPSec Remote User Account support Intermittent call routing error messages Extra holiday folders Export when voicemail is not initializedNCM does not support SRG NCM NetIQ IP address value Exporting policy to BCM fails Config archive file namingReboot after applying keycodes NCM reports do not check user permissions Incorrect Call Pilot version in IVR report Known problems in previous versions of NCMTimeout errors when importing device configurations Archive label not migrated from Oracle database IVR service startProgress bar NCM potentially unreachable with dual NIC Log rotators after migration Wrong filename shown after using Browse functionDrop-down list not available Naming conventions do not match Unified Manager Truncated menus Wrong filename shown in FTP SendStarting syslog with the web server Increasing the limit of concurrent user sessions Telnet session history list Send to Tftp using a remote serverUsing the Netscape browser on Solaris Audit log inconsistencies Viewing syslog messages Log rotatorsOperation progress bar Import data Operational notes General issues and recommendations N0033985