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Nortel Networks Enterprise Edge Feature Programming Telephone Using System features

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

Using System features

Using alternate or scheduled services

There are three types of Services to make your Enterprise Edge system handle calls

differently on different days and at different times of the day: Ringing service,

Restriction service and Routing service.

Each of the three services, and the six schedules available to each service, are

customized for you by your installer. They program which telephone is used to turn

Services on and off, and display what Services are in use. This is called the control

telephone.

Preventing certain calls from being made

Restriction service prevents a user from making certain kinds of calls from a

telephone or from lines that are available at the telephone. The restrictions are

programmed by your installer.

Making additional telephones ring

Ringing service makes additional telephones ring for incoming calls on external

lines. For instance, all incoming external calls can ring at a security guard’s

telephone during the night, or calls to one attendant can ring at another attendant’s

telephone during lunch. It does not suppress your normal ringing assignment.

Changing the lines used by outgoing calls

Routing service allows you to assign alternate routes to calls. In this way you can

take advantage of lower costs available on particular routes on certain days and at

certain times. Both the regular and alternate routes are programmed by your

installer.

Turning Services on and off

The master control for how different services and their schedules are used by your

system is in programming. There are three settings: Manual, Automatic and Off.

• Manual allows you to turn the service on and off at any time from a control

telephone using a feature code.

• Automatic allows you to use the preassigned stop and start time for a service.

You are able to start and stop the service by entering the appropriate feature

code at a control telephone. If you select this setting, you use the start and stop

times programmed by your installer.

• Off prevents the service from being activated.

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

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Contents

Main Page Contents Page Page Page Page Page Page Page Page Page Getting Started Using this guide Understanding programming Before you start What youll need to do programming Understanding the telephone buttons Display buttons M7310 M7324 A map for working in programming Getting Started 17 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Detailed programming map showing settings Lines Terminals & Sets 18 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Restriction filters Services Getting Started 19 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide System speed dial Passwords Time and date 20 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 General settings Starting and ending a session Ending a session Page Frequent programming operations Changing the time and date on the display Adding or changing a system speed dial Changing the name of a telephone Changing the name of a line Making changes to Call Forward No Answer Making changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy What would you like to do next? Answering calls Answering incoming calls with Hunt Groups Answering an incoming call What line indicators mean Rings you may hear Answering calls at a prime telephone Using a central answering position (CAP) module Release button Hearing aid compatibility Viewing information about a call on the display Page Picking up a call ringing at another telephone Page Page Creating a Conference Call Page Listening to a call as a group Using Handsfree/Mute Page Page Turning Privacy on or off for a call Checking call length using Call Duration Timer Page Making calls Choosing a line using a line button Line pools Page Changing how you dial your calls When the internal number you have called is busy Page Time savers for making calls Storing a number on a memory button for Autodial Using Last Number Redial Press to redial the last external number you dialed. Preventing a telephone from using Last Number Redial Using Speed Dial Making a speed dial call Using Saved Number Redial Tip Preventing a telephone from using Saved Number Redial Handling many calls at once Using Hold Using Call Queuing Transferring calls Using the transfer feature Page Using Camp-on Parking a call Call Park can be disabled by your installer. Displays Tip Using Callback Forwarding your calls Forwarding your calls to another telephone Page Page Line Redirection Page Page Displays while canceling redirection Page Communicating in the office Paging Page Sending messages Page Viewing your messages Page Viewing messages you have sent Using Voice Call Page Page Tracking your incoming calls Using Call Log Page Page Page Page Using voice mail Customizing your telephone Finding out what a button does using Button Inquiry Making the display darker or lighter using Contrast adjustment Changing the language on the display Programming a feature code onto a memory button Page Applying button cap labels Identifying the telephones Enterprise Edge default button assignments Rules of default button assignment Page Moving line buttons Changing the type of ring Adjusting the Ring volume Hiding the message or calls indication Page User preferences Using User preferences Page Programming Hunt Groups Adding or removing members from a group Assigning or unassigning lines to a group Setting the distribution mode Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name Page Telephone features Installing Enterprise Edge telephones Naming a telephone or a line Moving telephones Stopping calls from ringing at your telephone using Do Not Disturb (DND) Using Background Music ISDN PRI Benefits ISDN PRI features Page Page Service provider features ISDN applications for PRI Page Using System features Using alternate or scheduled services Turning Services on and off Page Turning Services on and off using feature codes Page User passwords Using special telephones Page Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Using Host System dialing signals Page Using your Enterprise Edge system from an external location Direct inward system access (DISA) Ton es Using Class of Service (COS) passwords General System features Pulse or tone dialing Disconnect supervisi on Hunt Groups Internal numbers Tar ge t l in e Line pools Overflow call routing M7100 telephone Page Companion Features Programming Companion Wireless Page Page Page System programming Page Using your portable telephone Page Page Page Troubleshooting Using the alarm telephone Reporting and recording alarm codes Testing the telephone Page Page Page Common feature displays You may see the following displays when you use a feature. Page Page Page Appendix A: Feature Codes Page Page Features sorted by activation code Page Page Index