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Nortel Networks Enterprise Edge Feature Programming Telephone - page 66

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66 Forwarding your calls

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Overriding Call Forward

If you call someone who has their calls forwarded to you, your call rings at that

person’s telephone even though they are forwarding their calls to you.

Changing the automatic Call Forward settings for a telephone

Call forwarding can be programmed to forward a call when it is not answered or the

line is busy. You can also define the number of times the telephone rings before

forwarding takes place. These features must be programmed by starting a Unified

Manager session.

Changing Forward no answer

Forward no answer redirects unanswered calls to another telephone on your

Enterprise Edge system.

Line Redirection takes precedence over Forward no answer.

For step-by-step instructions for changing Forward no answer see Making changes

to Call Forward No Answer on page 25.

Changing the delay before a call is forwarded

You can assign the number of times that the incoming call rings at your telephone

before the call is forwarded. To estimate the delay time in seconds, multiply the

number of rings by six.

For step-by-step instructions, see Change the number of times the telephone rings

before it is forwarded on page 26.

Tip

If the Enterprise Edge set is a member of a Hunt Group, the Call Forward no

answer feature is overridden and the Hunt Group call continues to ring until

the hunt time has expired. For more information on Hunt Groups see

Programming Hunt Groups on page 101.

Contents

Main Page Contents Page Page Page Page Page Page Page Page Page Getting Started Using this guide Understanding programming Before you start What youll need to do programming Understanding the telephone buttons Display buttons M7310 M7324 A map for working in programming Getting Started 17 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Detailed programming map showing settings Lines Terminals & Sets 18 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Restriction filters Services Getting Started 19 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide System speed dial Passwords Time and date 20 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 General settings Starting and ending a session Ending a session Page Frequent programming operations Changing the time and date on the display Adding or changing a system speed dial Changing the name of a telephone Changing the name of a line Making changes to Call Forward No Answer Making changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy What would you like to do next? Answering calls Answering incoming calls with Hunt Groups Answering an incoming call What line indicators mean Rings you may hear Answering calls at a prime telephone Using a central answering position (CAP) module Release button Hearing aid compatibility Viewing information about a call on the display Page Picking up a call ringing at another telephone Page Page Creating a Conference Call Page Listening to a call as a group Using Handsfree/Mute Page Page Turning Privacy on or off for a call Checking call length using Call Duration Timer Page Making calls Choosing a line using a line button Line pools Page Changing how you dial your calls When the internal number you have called is busy Page Time savers for making calls Storing a number on a memory button for Autodial Using Last Number Redial Press to redial the last external number you dialed. Preventing a telephone from using Last Number Redial Using Speed Dial Making a speed dial call Using Saved Number Redial Tip Preventing a telephone from using Saved Number Redial Handling many calls at once Using Hold Using Call Queuing Transferring calls Using the transfer feature Page Using Camp-on Parking a call Call Park can be disabled by your installer. Displays Tip Using Callback Forwarding your calls Forwarding your calls to another telephone Page Page Line Redirection Page Page Displays while canceling redirection Page Communicating in the office Paging Page Sending messages Page Viewing your messages Page Viewing messages you have sent Using Voice Call Page Page Tracking your incoming calls Using Call Log Page Page Page Page Using voice mail Customizing your telephone Finding out what a button does using Button Inquiry Making the display darker or lighter using Contrast adjustment Changing the language on the display Programming a feature code onto a memory button Page Applying button cap labels Identifying the telephones Enterprise Edge default button assignments Rules of default button assignment Page Moving line buttons Changing the type of ring Adjusting the Ring volume Hiding the message or calls indication Page User preferences Using User preferences Page Programming Hunt Groups Adding or removing members from a group Assigning or unassigning lines to a group Setting the distribution mode Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name Page Telephone features Installing Enterprise Edge telephones Naming a telephone or a line Moving telephones Stopping calls from ringing at your telephone using Do Not Disturb (DND) Using Background Music ISDN PRI Benefits ISDN PRI features Page Page Service provider features ISDN applications for PRI Page Using System features Using alternate or scheduled services Turning Services on and off Page Turning Services on and off using feature codes Page User passwords Using special telephones Page Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Using Host System dialing signals Page Using your Enterprise Edge system from an external location Direct inward system access (DISA) Ton es Using Class of Service (COS) passwords General System features Pulse or tone dialing Disconnect supervisi on Hunt Groups Internal numbers Tar ge t l in e Line pools Overflow call routing M7100 telephone Page Companion Features Programming Companion Wireless Page Page Page System programming Page Using your portable telephone Page Page Page Troubleshooting Using the alarm telephone Reporting and recording alarm codes Testing the telephone Page Page Page Common feature displays You may see the following displays when you use a feature. Page Page Page Appendix A: Feature Codes Page Page Features sorted by activation code Page Page Index