Page 41

Auto Attendant greetings

Note: Programmable prompts/customized greetings are only available with the CICS 4.1 Standard Software, I-RAD enabled, Auto Attendant with programmable prompts configuration.

 

Auto att. grtngs

 

User-recorded or pre-recorded greeting

Source

Used by

 

(greeting)

 

 

 

feature

 

 

 

 

 

 

 

 

A

 

 

User

SA

 

(Company greeting)

 

 

 

CCR

 

 

 

 

 

 

 

 

 

 

 

 

 

B

 

 

User

CCR

 

(Business closed)

 

 

 

 

 

 

 

 

 

 

 

 

 

C

 

 

User

CCR

 

(Caller menu)

 

 

 

 

 

 

 

 

 

 

 

 

 

D

 

 

User or

SA

 

(Operators busy)

 

 

pre-recorded

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E

 

 

User or

SA

 

(Dial the extension)

 

 

pre-recorded

CCR

 

 

 

 

 

 

 

 

 

 

 

 

F

 

 

User or

SA

 

(Hold the line)

 

 

pre-recorded

CCR

 

 

 

 

 

 

 

 

 

 

 

 

G

 

 

User or

CCR

 

(Thank you)

 

 

pre-recorded

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fax DN

 

 

 

 

(System prgrming: Fax DN)

 

 

 

 

 

Fax DN

 

 

 

 

 

 

 

None

_________

 

 

 

 

 

 

 

 

 

 

P0906186 Issue 02

Compact ICS 4.1 Programming Record

Page 47
Image 47
Nortel Networks ICS 4.1 manual Auto Attendant greetings, Feature, Fax DN None