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Nortel Networks NN-10300-053 manual IP Softphone

Models: NN-10300-053

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Nortel Communication Server 1000

IP Softphone 2050

Call Center User Guide

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Nortel Networks NN-10300-053 manual IP Softphone

Contents

IP Softphone Page Revision history Revision history Contents Index IP Softphone 2050 overview FeaturesComponents Call Control window Settings windowLocal Directory window System tray icon and menuI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowAccessibility Interface Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Line and feature keys Agent and Supervisor featuresLogging in an Agent Logging in with Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, With Priority Logging in No Supervisor ID, With PriorityLogging out an agent Using Default LoginLogging out temporarily Logging outAnswering ACD calls Agent featuresAnswering a call Terminating a callUsing Activity Code Using Force CallUsing NotReady Using EmergencyAnswering or making non-ACD calls Placing a callContacting your supervisor Answering a call from your supervisor when on another callAnswering a call from your supervisor Click Supervisor Placing a call to your supervisor when on another callUsing Answer Agent Supervisor featuresUsing Agent key Indicator Display Meaning Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Activating Night ServiceTransitioning to Night Service Using ObserveDeactivating Night Service Display Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved