Nortel Networks NN-10300-053 manual Using Display Agent Status

Supervisor features

Using Display Agent Status

Use the Display Agent feature to view a summary of current status for all agents that have an agent Position ID key assigned on the Supervisor’s telephone. See Figure 8 below.

Click Display Agent. The summary information appears for 12 seconds or until you click another feature key.

In the NotReady state, agent positions on either ACD or non-ACD calls count as busy. Your system administrator specifies whether calls are ACD or non-ACD.

Figure 8: Display Agent Status

Positions busy on

ACD calls

Vacant agent positions

Positions waiting	Positions busy on
for ACD calls	non-ACD calls

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