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NN-10300-053 manual Revision history
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NN-10300-053
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Using Default Login
Settings window
Indicator Display Meaning
Using Night Service
Login
Accessibility Interface
Features
Using Force Call
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Revision history
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Contents
IP Softphone
Page
Revision history
Revision history
Contents
Index
Features
IP Softphone 2050 overview
Components
Settings window
Call Control window
Local Directory window
System tray icon and menu
Display
I2050.exe application
Accessibility Interface
IP Softphone Call Control window
Call Control window
Call Control Window-1140
Accessibility Interface
Call Control window elements and functions
Element Function
IP Softphone 2050 components and functions Part 2
Hot keys
Adding a hot key
Removing a Hot Key
System tray icon and menu
System tray menu
IP Softphone 2050 Call Control window
Local Directory
Local Directory window
Opening a Local Directory from the Call Control window
Directory entry management
CS 1000 Directory
IP Softphone 2050 Call Control window
Line and feature keys
Agent and Supervisor features
Logging in an Agent
Using MQA login options
Logging in with Agent ID and Multiple Queue Assignments
Logging in No Supervisor ID, No Priority
Logging in Supervisor ID, No Priority
Logging in No Supervisor ID, With Priority
Logging in Supervisor ID, With Priority
Using Default Login
Logging out an agent
Logging out temporarily
Logging out
Agent features
Answering ACD calls
Answering a call
Terminating a call
Using Force Call
Using Activity Code
Using Emergency
Using NotReady
Answering or making non-ACD calls
Placing a call
Contacting your supervisor
Answering a call from your supervisor when on another call
Answering a call from your supervisor
Placing a call to your supervisor when on another call
Click Supervisor
Using Answer Agent
Supervisor features
Using Agent key
Using Answer Emergency
Indicator Display Meaning
Using Call Agent
Using Interflow
Using Night Service
Activating Night Service
Transitioning to Night Service
Using Observe
Deactivating Night Service
Using Display Agent Status
Display Agent Status
Using Display Queue
Indicator Queue Status Meaning
Indicator Queue Status Meaning
Index
Index
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Copyright 2006 Nortel Networks. All rights reserved
