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Nortel Networks
NN-10300-053 manual
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NN-10300-053
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Using Default Login
Settings window
Indicator Display Meaning
Using Night Service
Login
Accessibility Interface
Features
Using Force Call
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Contents
IP Softphone
Page
Revision history
Revision history
Contents
Index
Features
IP Softphone 2050 overview
Components
Local Directory window
Settings window
Call Control window
System tray icon and menu
Display
I2050.exe application
Accessibility Interface
IP Softphone Call Control window
Call Control window
Call Control Window-1140
Accessibility Interface
Call Control window elements and functions
Element Function
IP Softphone 2050 components and functions Part 2
Hot keys
Adding a hot key
Removing a Hot Key
System tray icon and menu
System tray menu
IP Softphone 2050 Call Control window
Local Directory
Local Directory window
Opening a Local Directory from the Call Control window
Directory entry management
CS 1000 Directory
IP Softphone 2050 Call Control window
Logging in an Agent
Agent and Supervisor features
Line and feature keys
Using MQA login options
Logging in with Agent ID and Multiple Queue Assignments
Logging in No Supervisor ID, No Priority
Logging in Supervisor ID, No Priority
Logging in No Supervisor ID, With Priority
Logging in Supervisor ID, With Priority
Logging out temporarily
Using Default Login
Logging out an agent
Logging out
Answering a call
Agent features
Answering ACD calls
Terminating a call
Using Force Call
Using Activity Code
Answering or making non-ACD calls
Using Emergency
Using NotReady
Placing a call
Answering a call from your supervisor
Answering a call from your supervisor when on another call
Contacting your supervisor
Placing a call to your supervisor when on another call
Click Supervisor
Using Agent key
Supervisor features
Using Answer Agent
Using Answer Emergency
Indicator Display Meaning
Using Night Service
Using Call Agent
Using Interflow
Activating Night Service
Deactivating Night Service
Using Observe
Transitioning to Night Service
Using Display Agent Status
Display Agent Status
Using Display Queue
Indicator Queue Status Meaning
Indicator Queue Status Meaning
Index
Index
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Copyright 2006 Nortel Networks. All rights reserved