Agent and Supervisor features

12.Dial ACD DN 5 #.

13.Dial Priority 5 ##.

Click InCalls or NotReady to enter the ACD queue.

Note: To choose the default Priority or Supervisor ID, enter # instead of a Priority entry or a Supervisor ID entry (the Priority or Supervisor ID for your set is used).

Using Default Login

If you normally use the same telephone for each shift, use the Default Login once at the beginning of a shift. The Default Login uses your previous shift’s login to place you in the same ACD queues and with the same Supervisor.

To use the Default Login (with MQA enabled):

1.Click InCalls.

The Enter Agent ID message appears.

2.Use the keypad to enter your Agent ID.

3.For Supervisor ID Required, click the pound (#) key three times.

4.To join the ACD queue, click InCalls or NotReady.

Logging out an agent

You can log out of the system either completely or temporarily.

Logging out temporarily

Click NotReady. This removes you from the queue but keeps you logged in as an agent position.

Logging out

To log out completely, click MakeSetBusy.

Note: If you click MakeSetBusy while on an ACD call, you are logged out automatically when the call is finished.

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Nortel Networks NN-10300-053 manual Logging out an agent, Using Default Login, Logging out temporarily

NN-10300-053 specifications

Nortel Networks NN-10300-053 is a significant component in the realm of telecommunications, primarily recognized for its vital role within the enterprise networking sector. This hardware represents a convergence of advanced technology and innovative design aimed at providing robust connectivity solutions for modern enterprises.

At its core, the NN-10300-053 is designed to support a diverse range of communication protocols, ensuring compatibility with various existing infrastructure setups. This multi-protocol capability is essential in today's mixed-technology environment, allowing enterprises to integrate legacy systems with newer technologies seamlessly. The unit facilitates efficient data transmission while enabling voice, video, and multimedia traffic to coexist on the same network without compromising performance.

One of the standout features of the NN-10300-053 is its scalability. As businesses grow, their communication needs evolve, and this hardware is engineered to expand alongside them. With modular components, users can easily add capacity or functionality, customizing the device according to the organization's unique requirements. This flexibility not only enhances operational efficiency but also represents a cost-effective solution for businesses looking to future-proof their investments.

In terms of security, the NN-10300-053 incorporates multiple safeguards that help protect sensitive data from external threats. Built-in encryption and authentication protocols ensure that communications remain confidential and secure, a paramount concern in today’s digital landscape where cyber threats are ever-increasing.

The performance of the NN-10300-053 is further bolstered by its reliability features. Designed for high availability, it minimizes downtime through redundancy options and advanced monitoring capabilities. This ensures that enterprises can maintain continuous service, which is critical for operations that depend on real-time data communication.

Another notable characteristic of this device is its user-friendly interface, which simplifies management and troubleshooting for IT personnel. Comprehensive diagnostic tools and reporting functionalities allow for proactive network management, ensuring that any potential issues are detected and addressed promptly.

Ultimately, the Nortel Networks NN-10300-053 epitomizes the convergence of advanced technologies, scalability, security, and user-centric design, making it an ideal solution for enterprises seeking to enhance their networking capabilities while maintaining a competitive edge in a rapidly evolving technological landscape. The combination of its robust features and adaptability makes it a valuable asset for organizations looking to optimize their communication infrastructure.