.

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Troubleshooting the NVG

This chapter provides troubleshooting tips for the following problems:

Cannot connect to the Nortel VPN Gateway (NVG) through Telnet or SSH, on “Cannot Connect to VPN Gateway through Telnet or SSH” (page 146).

Cannot add the VPN Gateway to an existing cluster, on “Cannot Add an NVG to a Cluster” (page 148).

Cannot contact the Management IP Address (MIP) on “Cannot Contact the MIP” (page 149).

The VPN Gateway stops responding, on “The NVG Stops Responding” (page 151).

A user password is lost, on .

An ASA 310-FIPS does not process any SSL traffic, on “A User Password is Lost” (page 152).

Resetting the HSM cards on the ASA 310-FIPS, on “An ASA 310-FIPS Stops Processing Traffic” (page 153).

An NVG cluster configuration needs to be reconstructed onto new devices, on “AnASA 310-FIPS Cluster Must be Reconstructed onto New Devices” (page 158).

User fails to connect to the VPN, on “A User Fails to Connect to the VPN” (page 163).

User unable to connect to the VPN Gateway through the Net Direct client, on “User Unable to Connect to the VPN Gateway through the Net Direct Client” (page 168).

Unable to download NetDirect from VPN server.

Cannot download the NetDirect Zipped file from client PC.

The chapter also provides a section on performing system diagnostics, on “System Diagnostics” (page 172).

Nortel VPN Gateway

User Guide

NN46120-104 02.01 Standard

14 April 2008

Copyright © 2007-2008 Nortel Networks

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Nortel Networks NN46120-104 manual Troubleshooting the NVG

NN46120-104 specifications

Nortel Networks NN46120-104 is a versatile and efficient telecommunications hardware platform designed to meet the demands of modern networking environments. As a part of Nortel’s extensive portfolio, this device showcases the company’s commitment to innovation and reliability in the telecom sector.

One of the main features of the NN46120-104 is its robust performance capabilities. This platform is capable of handling high traffic volumes, making it suitable for medium to large enterprises. With its advanced routing capabilities and support for various protocols, the device ensures seamless communication across multiple network segments, providing efficient data transfer and connectivity.

The NN46120-104 is built upon the foundation of Nortel's renowned Layer 3 switching technology. This allows it to intelligently direct data packets based on their IP addresses, optimizing both speed and reliability. The inclusion of Virtual LAN (VLAN) support enhances network segmentation, improving security and management while reducing broadcast domains.

In terms of interface options, the NN46120-104 supports an array of Ethernet configurations, including Gigabit and Fast Ethernet ports. This flexibility allows organizations to tailor their networking solutions to their specific needs while enabling easy upgrades as technology evolves. The device also supports Power over Ethernet (PoE), facilitating the deployment of powered devices like IP phones and wireless access points without the need for additional power sources.

Another significant characteristic of the NN46120-104 is its robustness in terms of security features. With support for advanced security protocols and features such as Access Control Lists (ACLs), the device helps safeguard sensitive data by controlling traffic flow and restricting unauthorized access.

Additionally, the NN46120-104 is designed for ease of management. It offers an intuitive interface and supports various management protocols, including Simple Network Management Protocol (SNMP), enabling administrators to monitor and configure the device efficiently.

In summary, the Nortel Networks NN46120-104 combines high performance, extensive connectivity options, advanced security features, and ease of management, making it a formidable choice for enterprises looking to enhance their network infrastructure. Its capabilities align well with the rigorous demands of today’s digital communication landscape, ensuring reliability and efficiency in organizational operations.