Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

Cause/Solution

A

 

 

 

Off is selected for Sound settings>Shutter

 

 

 

No sound when shutter is

sound in setup menu. No sound is heard with

152

 

 

released.

some shooting modes and settings, even when

 

 

 

 

 

 

On is selected.

 

 

 

 

 

 

 

 

 

Off is selected for the AF assist option in the

 

 

 

AF-assist illuminator does not

setup menu. AF-assist illuminator may not light

64-70,

 

 

depending on the position of the focus area or

 

 

light.

151

 

 

the current scene mode, even when Auto is

 

 

 

 

 

 

 

selected.

 

 

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

177

 

 

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

59

 

 

 

 

 

 

 

 

Shutter speed too slow or ISO sensitivity is high

 

 

 

Randomly spaced bright pixels

as the subject is dark. Noise can be reduced by:

 

 

 

(“noise”) appear in image.

•

Using flash.

34

 

 

 

• Specifying a lower ISO sensitivity setting.

57

 

 

 

 

 

 

 

 

• The flash mode is set to c(off)

34

 

 

 

• Flash window is blocked.

28

 

 

 

• Subject is beyond flash range.

34

 

 

Pictures are too dark

•

Adjust exposure compensation.

47

 

 

(underexposed).

•

Increase ISO sensitivity.

57

 

 

 

• Subject is backlit. Select Backlighting scene

34, 69

 

 

 

 

mode or set the flash mode setting to X(fill

 

 

 

 

 

flash).

 

 

 

 

 

 

 

 

 

Pictures are too bright

When taking pictures with b(auto with red-

47

Technical

 

(overexposed).

Adjust exposure compensation.

 

 

 

 

 

 

 

 

 

 

 

 

 

eye reduction) or fill flash with slow sync and

 

Notes

 

 

red-eye reduction in Night portrait scene

 

 

 

 

 

 

Unexpected results when flash

mode, In-Camera Red-Eye Fix may be applied to

 

and

 

set to b(auto with red-eye

areas not affected by red-eye. Use any scene

34, 65

 

Index

 

reduction).

the flash mode to any setting other than b

 

 

mode other than Night portrait, and change

 

 

 

 

(auto with red-eye reduction) and try shooting

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

• Under some shooting conditions, facial skin

74

 

 

 

 

tones may not be softened.

 

 

 

Skin tones are not softened.

• Select e(skin softening) for Glamour

119

 

 

 

 

retouch in the retouch menu for pictures

 

 

 

 

 

containing four or more faces.

 

 

 

 

 

 

 

 

189