Troubleshooting
Symptom | Probable Cause |
The IR repeater does not properly control | The NuVo IR output is not set at the best |
the audio source equipment. | carrier frequency. |
Remedy
Within IR Library tab of the Configurator Software, each library has a “Properties” button. This button has a drop down menu that lets you select different carrier frequencies from 38kHz to 56kHz. This will default the library to the selected frequency. Cable and Satellite typically needs the 56kHz setting.
The IR repeater does not properly control the audio source equipment.
An External light source is interfering with IR communication through the system.
In the Configurator Software (see pg. 19,IR Passthrough), or in the Advanced Zone Setup menu (see pg. 27 Remote Controls), at any Control Pad, you have the ability by zone to “Disable” the IR receiver. This will prevent direct sunlight, or possibly, plasma and fluorescent light from affecting IR response through the other zone receivers.
When downloading a Configuration to the Essentia Main amplifier, a “board not found” error message appears on the computer screen.
This occurs when the Essentia is not plugged into an AC power source, or a faulty USB to RS232 conversion cable.
A communication error can be as simple as not plugging the Essentia in prior to the download. Often the error is also corrected by closing and reopening the Configurator Software, or if you are using a USB to RS232 cable for communication, try a different cable. If these do not correct the error, it could be a faulty MCU board in the Essentia.
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