MERLIN LEGEND Communications System Release 7.0 | Issue 1 |
Pocket Reference | April 1999 |
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Release 5.0 Enhancements (June 1997) | 13 |
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Any type of inside or outside line that is normally available to a
!SECURITY ALERT:
If a HotLine extension accesses a
■Group Calling Enhancements
Release 5.0 and later systems include Group Calling features that enhance group calling operations.
■Most Idle Hunt Type
In addition to the Circular (factory setting) and Linear hunt types supported in earlier releases, a third hunt type distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group call. For some applications, this hunt type is more efficient than the circular type because it takes into account the varying duration of calls. The system distributes calls based on when an agent last completed a call, not on when he or she last received one. This hunting method ignores
■Delay Announcement Devices
The system manager can designate as many as ten primary delay announcement devices per group, rather than the single device for each group that is available in Release 4.2 and earlier systems. Furthermore, an additional secondary delay announcement device can be specified, for a total of ten primary device extensions and one secondary device extension per group.
A primary delay announcement device operates in the same fashion as a single delay announcement device, playing once, as soon as it is available, for the caller who has waited the longest for a calling group agent and has not heard a primary delay announcement. If a secondary announcement device is used, it can use the factory setting, which plays the announcement once, or it can be set to repeat the announcement after a certain amount of time. The system manager programs the time