MERLIN LEGEND Communications System Release 7.0 | Issue 1 |
Pocket Reference | April 1999 |
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Release 7.0 Enhancements (April 1999) | 3 |
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■MLX Headset Operation
Headset operation in Release 7.0 has been enhanced so that MLX headset operation more closely mimics the handset operation in the following ways:
—When a person is on a call using a headset and the headset
—When a person receives a
—When a reliable disconnect occurs on a
■Touch-Tone or Rotary Signaling
Beginning in Release 7.0, you can program tip/ring ports to use rotary signaling. You can program any tip/ring port on an individual basis (including ports on the 412
Whenever the system receives a rotary digit on a port, it determines if the port is programmed as
■Abandoned Call Information Reported to MERLIN LEGEND Reporter
For abandoned calls, you are now able to identify the queue or the agent where the call was abandoned. The MERLIN LEGEND Release 7.0 software has been modified so that either of the following occurs:
—If the caller hangs up while the call is in queue, the Auto Login/Logout Group ID is entered into the Station Message Detail Recording (SMDR) record.
—If the caller hangs up while the call is ringing at a group member’s extension, that group member’s extension number is entered into the SMDR record.