Lucent Technologies 555-670-116 Technical Addendum, MERLIN LEGEND Communications System Release

MERLIN LEGEND Communications System Release 7.0		Issue 1
Pocket Reference 555-670-116		April 1999
Reference Documents		143
	Technical Addendum
When Calling NSAC

Do the following before you call Tier III for troubleshooting:

1.Check and recreate the problem.

2.Connect your laptop or PC so you are ready.

3.Know the software version of your system (Dial *05 on an ETR or MLX display telephone ICOM or SA button).

4.Write down the errors in the Error Logs.

5.Know the configuration of the system operator console (DLC or QCC).

6.Know the type of tie lines (emulated or not, wink-start, etc.).

QPPCNs on the NSAC Bulletin Board

Follow these steps to review QPPCNs on the NSAC bulletin board:

1.Dial 800-241-3375.

2.At the first screen, select F for File Section.

3.At the next screen, select N for Non-Tier III Tips.

4.At the next screen, select 8 for QPPCNs.

QPPCNs Online

QPPCNs are available online at:

http://www.bcs.com/tech_info/qppcn