Telephone and Operator Console Features—Continued

MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116

Telephone and Operator Console Features

Telephone and Operator Console Features—Continued

 

Program

 

Feature

Feature

Code

 

Code

Extension Status

 

 

 

 

Direct-Line Console1

*760

760

+ DSS button

Status Off

Status 1

*761

761

+ DSS button

Status 2

*762

762

+ DSS button

Telephones

 

 

 

 

(rooms or agents)

 

 

 

*44

Status Off

 

 

 

Status 1

*45

 

 

45

Status 2

*44

 

 

44

Feature button

*20

 

 

 

Forward and Follow Me

 

 

 

 

Activate

 

 

 

 

Forward (inside)

*33

33 + ext. no.

Remote Call Forward

*33

33

+ tot. no. + #

Follow Me

 

34 + ext. no.

Cancel

 

 

 

 

 

At originating extension

 

33

+ own ext. no.

At destination extension

 

 

 

 

 

Cancel one

 

*34

+ ext no.

Cancel all

 

 

 

*34*

 

 

 

Group Calling

 

 

 

 

In-Queue Alarm button

*22 + calling

 

 

 

Calling group supervisor

group ext. no.

 

 

 

 

 

 

 

Enter supervisor mode1

 

 

32

+ Hold

Exit supervisor mode1

 

762

32

+ Drop

Available (ES Status 2)

*762

+ DSS button

760

+ DSS button

Unavailable (ES Status Off)

*760

 

 

44

Calling group members

 

 

 

Sign in (Available)

*44

 

 

*44

Sign out (Unavailable)

 

 

 

45

After-call work state (CMS only)

*45

 

 

1 System operator feature only.

Issue 1 April 1999

100

Page 106
Image 106
Lucent Technologies 555-670-116 manual Telephone and Operator Console Features-Continued